Guelph Water Wagon Program Assistant – Summer 2021

The City of Guelph is a vibrant community with over 120,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto.  Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life – all good reasons to consider a career in this beautiful city.

Job summary

Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Guelph loves its tap water and, throughout the summer, our Water Wagon is proud to play an important part of large, outdoor community festivals and events. The Water Wagon Program Assistant promotes Guelph’s tap water, educates the public about our local water supply, and is responsible for coordinating and delivering the Water Wagon program. The successful candidate will provide reliable access to our naturally filtered, high quality tap water at diverse festivals and events. The Program Assistant is an enthusiastic person who enjoys variety in their work and connecting with people. If you are passionate about the environment; are an outgoing, friendly and highly organized person; want to develop strong communication skills; enjoy being outdoors; have fun attending local festivals and events; and are interested in tap water promotion and water efficiency, then we are looking for you!

Duties

  • Assist in the delivery of the Guelph Water Wagon program and associated Tap Water Promotion program.
  • Liaise with event organizers, external contractors and City of Guelph staff to create and manage the Water Wagon event schedule, coordinate siting and event needs, organize Water Wagon transportation, and verify service requirements and contracts for each event (i.e. ensure the event organizers meet all Water Wagon Conditions of Service).
  • Prepare the Water Wagon and supplies for each event and ensure the storage of the Water Wagon and all materials post event, maintaining a stocked, clean and organized storage space.
  • Attend events at which the Water Wagon is present to set-up the Water Wagon and outreach booth, oversee Water Wagon operation, ensure its cleanliness and maintenance, monitor usage, and run public outreach and engagement initiatives.
  • Act as a professional City of Guelph representative, promoting Guelph’s tap water with positivity and enthusiasm.
  • Test the Water Wagon’s water to ensure compliance with drinking water quality standards, track water usage and complete required documentation throughout events and as necessary.
  • Train event volunteers assigned to assist with Water Wagon service delivery on Guelph Water Wagon operations, handling and procedures.
  • Monitor program participation, including the measurable impact of education and outreach materials and tactics, and implement or recommend program improvements based on observations and data collection.
  • Contribute to the research and development of promotional materials and programs to support the City’s Water Wagon and Tap Water Promotion programs. This could include, for example, the development of event activities, social media content, communication and project plans, and publications such as brochures, newsletters, or advertisements.
  • Maintain consistent dialogue with the Water Wagon Program Coordinator in regards to Water Wagon program activities and work plan progress.
  • Provide prompt, courteous and professional customer correspondence through email, telephone and in person.
  • Document and report operational issues with the Water Wagon to maintenance staff.
  • Other duties as assigned.

Qualifications

  • Must be available to work evenings and weekends at outdoor community events, as required dependant on Water Wagon bookings.
  • Experience and education related to the duties listed above, normally obtained through a post-secondary education in Environmental Studies, Resource Management, Physical Geography/Geology, Environmental Engineering Technology or related field.
  • Must have keen interest and willingness to learn about municipal water systems, including groundwater systems and drinking water treatment.
  • Must have strong communication skills, both written and verbal, and an ability to use professional language that is clear, precise and appropriate for the target audience.
  • Excellent organizational skills, including the ability to multi-task and adapt to changing priorities.
  • Strong interpersonal, public engagement and customer services skills.
  • Valid G-class driver’s license with a good driving record and a minimum of 2 years driving experience.
  • Ability to work independently and in a team environment.
  • Competency with Microsoft Office suite – Word, Excel, PowerPoint.

Additional assets

  • Experience working at a municipal water system or knowledge about urban water resources management.
  • Knowledge about or experience applying effective public outreach and engagement, marketing, or behaviour change tools, practices and principles (e.g. Community Based Social Marketing).
  • Experience conducting water tests, such as chlorine residuals.
  • Experience overseeing or training volunteers.
  • Familiarity with small hand tools and working around truck and trailers.

Important notes

  • The successful candidate will be required to provide a current driver’s abstract prior to their start date to confirm they have a valid driver’s license held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
  • The successful candidate will be responsible for providing, at own expense, approved CSA “green patch” safety footwear. Valid CPR and First Aid is required prior to start date. A Police Vulnerable Sector Check must be supplied prior to the successful candidate’s start date.

Hours of work

35 hours per week Sunday to Saturday from April to the end of August 2021. The work week will be adjusted to accommodate attendance at evening and weekend events.

Rate

$16-$18.60 per hour depending on education level and work experience

How to apply

Qualified applicants are invited to apply using our online application system by Sunday, January 31, 2021. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

Please click on the “Apply for this job” button. Instructions will follow.

The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.