Abilities and Occupational Health Specialist

The City of Guelph is a vibrant community with over 120,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto.  Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life – all good reasons to consider a career in this beautiful city.

Job summary

Resumes are being accepted for the position of Abilities and Occupational Health Specialist within the Human Resources department.  Reporting to the Manager Occupational Health, Safety and Wellness, the successful candidate will proactively manage and administer short term disability, long term disability and worker’s compensation claims; facilitate the return to work process. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.


Disability Claims Management

  • Work collaboratively with stakeholders to effectively manage short and long term disability and worker’s compensation claims from the onset of disability, ensuring appropriate supporting documentation is maintained through the full cycle of the claim relating to claim adjudication decisions, medical information, physical and cognitive abilities, position requirements and early and safe return to work
  • Communicate with all stakeholders to ensure all parties remain updated on status of claims
  • Act as resource for leaders and employees relating to disability benefits, status of claim, modified duties and return to work, with a focus on effective case management processes and expectations
  • Develop and implement new policies, processes and standard operating procedures with the goal of best practice disability management, attendance support and employee wellness programs
  • Represent the City as required to respond to legal proceedings relating to case management, including case preparation and liaising with legal counsel
  • Provide statistical information to assist in identifying trends and support opportunities for process efficiency and improvement
  • Collaborate with others to facilitate the accommodation process to ensure employees contribute meaningful and productive work as the result of cooperative efforts between the employee, leader, union, insurance provider and medical practitioner, as required
  • Monitor service delivery provided by insurance providers; identify and pursue areas of cost relief, reduction and/or recovery
  • Enter and maintain data in the appropriate database(s) to ensure up to date financial / payroll information and ability to provide informative metrics for data based decision making

Attendance Support

  • Provide advice and support to leaders on the Attendance Support Program, ensuring continued absenteeism is addressed and improvements are acknowledged
  • Prepare routine and ad hoc reports and analyze and monitor data on WSIB, short term, long term disability, absenteeism trends and forecasts
  • Develop, implement and evaluate educational programs and training materials relating to wellness, attendance, return to work and duty to accommodate
  • Perform miscellaneous job-related duties as assigned


  • Experience related to the duties above, acquired through completion of post-secondary education in a related field of study, and significant experience in disability claims management and occupational health
  • Certified Disability Management Professional (CDMP) specialist is an asset
  • Thorough knowledge of the principles of disability management best practice; proven sensitive and confidential information privacy experience
  • Experience working and managing claims within a unionized environment
  • Knowledge and experience interpreting and applying legislation such as:Ontario Human Rights Code, Workplace Safety & Insurance Act, Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act and other relevant legislation
  • Ability to work well independently as well as collaboratively in a team with internal and external contacts
  • Strong human relation skills and the ability to interact with employees in a multi-union and non-unionized environment
  • Effective, professional communication skills
  • Organizational and time management skills, as well as the ability to problem solve and ability to set and adjust priorities; Ability to multi-task in a fast-paced environment
  • Proficient in computer applications (Microsoft Office; Kronos, JD Edwards)
  • Exceptional customer service delivery skills


$83,184.28 – $103,980.35

How to apply

Qualified applicants are invited to apply using our online application system by Monday, January 11, 2020. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

Please click on the “Apply for this job” button. Instructions will follow.

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The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.