Use your desktop or get the app
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About the Guelph Map App: 311GIS
Use your desktop or get the mobile app to report concerns about parking, wildlife, signs, property maintenance and more.
Report a problem on the spot, attach pictures or videos, and get updates about the City’s response. You can also see if other people are reporting similar problems in your neighbourhood, or across town.
Set up your login and password now, so when you see a problem, you can report a problem.
Adding more City services
Guelph’s 311GIS map app isn’t perfect; it isn’t finished, and it never will be.
We offer a few City services on the map app so you can tell us what works, what doesn’t, and what services we should add next.
For now, you can use the 311GIS map app to report things like:
- Animal or wildlife concern, coyote sighting
- Building or property maintenance concern
- Waste cart not collected
- Donation bin concern
- Dumping, trespassing, or encroachment
- Fireworks concern
- Idling vehicle
- Long grass, messy yard or tree hazard
- Newspaper box concern
- Noise or nuisance party
- Parking problems
- Sign, or poster concern
- Bylaw officer compliment or complaint
- Giant hogweed
Why is the Guelph Map App called 311GIS?
The City purchased a map-based service request system to test new ways of delivering City services online. The off-the-shelf product is called 311GIS.com.
Guelph is one of several cities where people can use 311GIS.com to access non-emergency City services.
What is 3-1-1?
In some cities in Canada and the United States, 3-1-1 refers to a special telephone number people can call to access non-emergency municipal services.
Does Guelph have a 3-1-1 call centre?
No. Guelph is assessing options for updating its service systems via phone, email and online in the months and years ahead.
What is GIS?
Simply put, Geographic Information Systems (GIS) refers to all kinds of tools based on maps or locations. Guelph is upgrading its GIS and other technology systems to increase efficiency and improve service to Guelph citizens.
How does the Guelph Map App:311GIS improve efficiency or service?
Using the system, you can report a problem from anywhere, and you get updates about when and how the City is responding to your concern. You get an email confirming that we’ve received your request, and you get notifications when it is approved, in progress and complete.
Also, we can respond to your concerns more efficiently, and track our activities more effectively.
For example, rather than responding to service calls as they come in—driving from one end of the City to the other—the 311GIS map app shows clusters of activity, so we can respond to multiple calls in one area.
Our tracking and reporting activities are consolidated into one system; reducing the time we spend on data entry and other clerical activities.
The City invested $16,800 to set up 311GIS.com. Ongoing technical support, maintenance and hosting fees are $14,000 a year.
Other ways to report a problem
All kinds of City services are available on the how can we help you page.
For technical support
Personal information obtained when creating a 311GIS login and password is collected by Geographic Technologies Group on behalf of the City of Guelph to allow City employees to respond to service requests and/or to gather user feedback.
We respect your privacy, and only those who “need to know” will have access to any personal information you provide. You can submit an anonymous service request if you prefer.
Personal information, as defined by Section 2 of the Municipal Freedom of Information and Protection of Privacy (MFIPPA) is collected under the authority of the Municipal Act, 2001, and in accordance with the provisions of the MFIPPA.
If you have questions about the collection, use, and disclosure of this personal information please call 519-822-1260 extension 2349 or email firstname.lastname@example.org.