How it works
A solution-based round table is a way of working where the City collaborates with the community to design better services and policy. It’s also an opportunity for people to learn new problem solving skills and ways of working.
Define the problem/ opportunity
The table begins by figuring out the most pressing problem it needs to solve or which opportunity to work on and creates an action plan.
- Cause and effect diagrams
- 5 whys
- Community engagement
Learning and understanding
The table seeks to understand more about their chosen problem or opportunity and the needs of the people affected.
- Customer journey or process mapping
Develop solution ideas
The table takes what they’ve learned, invites others to get creative by imagining solutions to the problem. The best ideas are chosen to develop further.
- Mind maps
- A community challenge
Prototype, test and refine
The table develops simple prototypes of their shortlisted solution ideas that users are invited to experience. Feedback is used to improve the ideas.
- Pilot testing
- Role playing
Select the best solution
The table works with others to evaluate their shortlist of solution ideas and choose the best one.
- Feasibility criteria
- Return on investment
- Options appraisal
Putting the solution into operation
The table works with staff to implement the solution. Adjustments are made using real-time results and feedback.
- Implementation plan
- Performance monitoring
Future round tables
New round tables will launch. Past participants will share the skills they’ve learned with new tables and apply their skills to other areas of their work.