Working together for our Future
Run an effective, fiscally responsible and trusted local government with engaged, skilled and collaborative employees.
Strategic Plan initiatives and measures
Initiatives
- Attract and develop accountable employees who work collaboratively and creatively to deliver services
- Improve how the City communicates with residents and delivers services
- Develop a long-term financial and resource strategy that is achievable and affordable
Measures
- Employee Engagement Index
- Percentage increase in citizen satisfaction
- Percentage of digital transactions
- City’s credit rating
- Total tax and rate burden as a percentage of average household income
Included in this priority
Operating
Capital Programs of Work
2021 to 2024 budget impacts
- Building digital infrastructure to deliver City services that are customer-centric and easily accessible
- Investing in the foundational, out-dated corporate management systems that will reduce manual processes, standardize practices and enhance data-driven decision making
- Engaging and empowering our workforce through innovation, inclusion and wellness
- Ensuring have safe, adequate work space to do their jobs as many corporate facilities have or are nearing their end of life
Dashboards