City of Guelph services during COVID-19

This page is updated regularly, and information changes quickly. Please follow #COVID19Guelph on Facebook or Twitter for the latest updates.

Showing page 1 of 11 Next

Building permits and inspections

The City will continue inspections for essential construction and accepting, reviewing and issuing all building permits. Visit guelph.ca/building for online services and more information.

Ontario One Call: utility locate requests

The City is prioritizing utility locate requests for emergencies and for businesses providing essential services.

City Council and committee meetings

Learn when and how to participate in online City Council and committee meetings at guelph.ca/council.

City Hall

Please consider using the mail slot at the front of City Hall or online services at guelph.ca.

ServiceGuelph is open at City Hall Monday to Friday from 8:30 a.m.-4 p.m. Proof of vaccination is not required to visit the ServiceGuelph counter at City Hall. Marriage licences are issued by appointment only.

Visit guelph.ca/serviceguelph for more information.

Garbage and recycling

At-Home Rapid Antigen test kits must be placed into a securely tied clear bag and then into your grey cart for collection. Visit guelph.ca/waste for pick-up schedules, public waste drop-off hours, fees, and guidelines – please wear a mask if you visit the drop-off.

Guelph Provincial Offences Court

You can pay tickets and request a trial or extension at the Guelph Provincial Offences Court from 8:30 a.m. – 4 p.m.  All in-person court proceedings are unavailable until further notice.  You may attend court remotely by audio or video. Before attending your new court date or any previously-scheduled court date, you will need to check-in with the prosecutor.

For more information visit guelph.ca/court.

Guelph Transit

Masks are required. Guelph Transit is using a 30-minute schedule, Monday to Saturday and regular Sunday service. Administration office is open.

Bus passes and bulky item ticket sales at Evergreen Seniors Community Centre, West End Community Centre and Victoria Road Recreation Centre are suspended. Residents can purchase these items instead at other locations around the city.

Parks and sports fields

Stay two metres away from anyone you don’t live with and avoid crowds larger than 25 people.

Visit guelph.ca/recreation for schedules, registration and booking information and COVID-19 safety measures.

Recreation facilities and programs

All indoor sport and recreational fitness facilities including gyms will reopen on January 31, with a capacity limited to 50 per cent.

Winter registered programs will begin the week of February 6. We’ll continue to reach out to registered participants regarding refunds or new start dates.

Most drop-in programs, and rentals, will resume on January 31.

Early morning drop-in swims will only be offered at the Victoria Road Recreation Centre. West End Community Centre drop-in swims will begin after 8 a.m. All swim times will be adjusted to 45 minutes.

Drop-in programs at the Sports Dome will resume on February 6.

When facilities and programs reopen, residents 12 and older will be prescreened before entering and asked to show enhanced vaccine certificate QR codes or medical exemption. If you are feeling unwell, please stay home.

Market Square skating

Skating is open at Market Square. Please check the ice status online before arriving. You must wear a mask and stay 2 metres from people you don’t live with.

Guelph Museums

Guelph Museums is closed until February 1. When the Museum reopens, proof of vaccination is required. Pre-registration is required for visits to the Families Gallery. Visit guelphmuseums.ca for more information.

River Run Centre

The River Run Centre is closed to performances and events until January 31. When the River Run reopens, proof of vaccination is required and seating capacity will be limited to 50 per cent, up to 500 attendees. For more information about programming or tickets, visit riverrun.ca.

Sleeman Centre

The Sleeman Centre is closed for rental bookings until January 31. When Sleeman Centre reopens, proof of vaccination is required. Rentals will be limited to 50 per cent capacity.

Guelph Storm games will resume having fans in attendance as of February 4, limited to 500 people. Food and drink will not be available for purchase and outside food and drink will not be allowed.

Visit thesleemancentre.com for details.

Guelph Farmers’ Market

The market remains open with limited capacity. Visit guelph.ca/farmersmarket for a list of vendors and shopping guidelines.

Guelph Public Library

Libraries remain open, except the West End Community Centre location on Imperial Road. Please visit guelphpl.ca for hours and locations.

Water meter replacements resumed

If you’re due for a water meter replacement or had a meter replacement appointment postponed, Neptune Technologies will be reaching out to you by letter or phone to book an appointment.

Report a concern

Up to 10 people can gather outdoors and up to 5 people can gather indoors.  If you live alone you can have close contact with one other household.

COVID-19 charges and fines January 2-8

Guelph Police and Bylaw officers will not stop people out walking or driving. Officers will issue charges and fines for blatant, deliberate or repeated violations of the Reopening Ontario Act. A summary of COVID-19 complaints and charges will be updated every Tuesday.

  • Bylaw compliance responded to six calls related to COVID-19 with three individuals/businesses educated. No charges were issued.
  • Guelph Police Service issued no tickets or charges.

Set fines

  • Failure to comply with Reopening Ontario Act $750
  • Obstructing anyone performing an activity or duty under the Reopening Ontario Act $1,000

Shop local. Shop safe. #guelphshops

For a directory of local shops and services visit guelphshops.ca. Share photos and stories about your favourites using #guelphshops.

Showing your proof of vaccination or medical exemption

Anyone 12 years or older must show enhanced vaccine certificate QR codes starting January 4, 2022, alongside government-issued identification to access high-risk indoor services. Proof of vaccination certificates are no longer accepted after this date.

Get a copy of your enhanced QR code

Download your enhanced QR code online at covid19.ontariohealth.ca using a green health card and postal code. Anyone with red and white health cards or no health card must call 1-833-943-3900.

You can save your vaccine certificate with QR code:

  • as a PDF (printed or digital version is acceptable)
  • to a mobile device, for example a smartphone or tablet
  • as a screenshot or image of your full QR code
  • in an email you send to yourself or save to your device

Print your enhanced vaccine certificate at the Guelph Public Library for free!

Learn more about requirements for the vaccine certificate QR code.

Get vaccinated

All COVID-19 vaccines being used are clinically-tested and approved by Health Canada. They are safe, effective; they protect you and those around you.

Visit wdgpublichealth.ca/vaccination to see a list of drop-in clinics near you.

Get a booster shot

Booster shots are being offered to anyone 18 years or older if they’re 168 days past their last vaccination. Calculate the number of days since you second dose visit at vaccinehunters.ca/dateme.

Book an appointment online or call 1-844-780-0202.

Booster doses increase protection that may have decreased over time. Anyone with two valid doses is still considered fully vaccinated. Booster doses help protect the most vulnerable members of our community.

Children 5-11 years old are eligible for vaccinations

Health Canada has approved the COVID-19 vaccine for children ages 5-11.  Visit wdgpublichealth.ca/vaccine-kids to book your child’s appointment today. You can also check with your primary healthcare provider to see if they are giving vaccinations or check with a local pharmacy.

Book an appointment at a pharmacy

Visit covid-19.ontario.ca/vaccine-locations to find a pharmacy near you. Book an appointment or call to see if walk-in vaccinations are available.

COVID-19 testing in Guelph

Check the most up-to-date list of symptoms and take the self-assessment. Learn more about where and when to get tested for COVID-19.

Support for people and families

Canadian Mental Health Association

Wellness workshops: Guelph Family Health Team

Financial help from the Government of Canada

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing.

Apply for Ontario Works online or call 519-837-6274.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Local support for homeless, food-insecure

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Volunteering during COVID-19

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-822-0912 for current opportunities.

Support for business

Mayor’s Task Force on Economic Recovery

Personal protective equipment (PPE) for Guelph businesses

The Province of Ontario has posted sector-specific guidelines and a Workplace PPE Supplier Directory for business in need of PPE. For more information, visit ontario.ca/ppe.

The Guelph Chamber of Commerce has also created a centralized directory to help businesses source PPE locally. For more information, visit guelphchamber.com.

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work-sharing options, tax deferrals, loans, and mortgage deferrals.

Regional Relief and Recovery Fund provides financial contributions (interest-free loans) to help support fixed operating costs of small and medium sized enterprises affected by the COVID-19 pandemic if they have been unable to access other Government of Canada measures.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Learn more about support available for businesses from the Government of Ontario.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph business support

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to COVID-19?

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more about Ontario Together funding

Media contact

Alison Springate, Supervisor of Digital and Operational Communications
Strategic Communications and Community Engagement
City of Guelph
519-822-1260 extension 2270
[email protected]