City of Guelph services during COVID-19

This page is updated regularly, and information changes quickly. Please follow #COVID19Guelph on Facebook or Twitter for the latest updates.

When will this be over?

When 75% of the population is vaccinated, we can get our lives back

Get vaccinated wherever you can, as soon as you can. All COVID-19 vaccines being used are clinically tested and approved by Health Canada. They are safe, effective; they protect you and those around you. See how many people are already vaccinated at wdgpublichealth.ca/vaccine

Who can get vaccinated right now?

Everyone at least 12 years old can pre-register at wdgpublichealth.ca/register.

Wellington-Dufferin-Guelph Public Health is NOW booking appointments for pre-registered people in any of these categories:

  • High-risk/health conditions
  • Healthcare workers/first responders
  • Living in hot spots (postal code starting with N1K)
  • Living or caring for people in retirement/long-term care homes
  • At least 50 years old
  • Childcare workers
  • Unable to work at home
  • Pregnant
  • Indigenous
  • Religious leaders

Wellington-Dufferin-Guelph Public Health will contact you with instructions for booking an appointment. If you’re in any of these categories and it’s been at least two weeks since you pre-registered, visit register.wdgpublichealth.ca/check-registration or call 1-844-780-0202 to check your status.

When you book an appointment with Wellington-Dufferin-Guelph Public Health you can choose an appointment at:

  • West End Community Centre, 21 Imperial Road South
  • Skyjack/Linamar vaccine clinic open at 201 Woodlawn Road West
  • University of Guelph vaccine clinic open in the University Centre, on Reynolds Walk

Are you at least 40 years old? It’s your turn.

This week, Wellington-Dufferin-Guelph Public Health is scheduling appointments – if you pre-registered, check your email (and junk mail). Select pharmacies and doctor’s offices are booking appointments now too. 

Visit covid-19.ontario.ca/vaccine-locations to find a pharmacy near you. Book an appointment or call to see if walk-in vaccinations are available.

Are you between 18 and 39 years old? You’re next.

Pre-register now and public health will contact you later this month to schedule an appointment.

COVID-19 vaccine clinics

West End Community Centre

Please use the Lion’s Meeting Room Entrance. Guelph Transit stops at Imperial Road, about 500 metres from the clinic entrance. Guelph Transit Mobility Service is available for anyone unable to walk that far.

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Other vaccine clinics in Guelph

After your vaccination

You don’t have to cancel your pre-registration if you get an appointment with your doctor’s office or pharmacy. Please cancel any appointments you don’t need so someone else can get their shot.

Reported side effects have been mild to moderate and don’t last long. They include fever, fatigue, headache, muscle pain, chills, diarrhoea, pain at the injection site. More serious or long-lasting side effects to vaccines are possible but extremely rare.

After you are vaccinated, you could spread the virus to someone who isn’t. If you decide to go out, please follow all COVID-19 guidelines to protect our community.

For more information about vaccines, registration, and roll out plans visit wdgpublichealth.ca/vaccine.

Do your part to slow the spread

  • Only leave home for groceries, medical, work or exercise.
  • Stay at least two metres away from people you don’t live with.
  • Wear a mask around people you don’t live with – indoors and outdoors.

During Ontario’s stay-at-home order, we are not allowed to gather indoors or outdoors with anyone we don’t live with. If you live alone, you can have close contact with one other household.

COVID-19 charges and fines May 2-8

Guelph Police and Bylaw officers will not stop people out walking or driving. Officers will issue charges and fines for blatant, deliberate or repeated violations of the Reopening Ontario Act. A summary of COVID-19 complaints and charges will be updated every Tuesday.

Guelph Police and Bylaw responded to:

  • 65 calls for gatherings and businesses not following COVID-19 guidelines. 6 tickets issued.

Set fines

  • Failure to comply with Reopening Ontario Act $750
  • Obstructing anyone performing an activity or duty under the Reopening Ontario Act $1,000

Report a concern

To report concern about a gathering or business not following COVID-19 guidelines

COVID-19 testing in Guelph

Take the self- assessment if you’re worried you were exposed to COVID-19 (novel coronavirus) or have symptoms.

If you don’t have COVID-19 symptoms

  • you live, visit or work at a long-term care home, homeless shelter, or other congregate living facility;
  • you are a farm worker;
  • you are an international student that has passed your 14-day self-quarantine period;
  • you require a test for international travel; or
  • you are Indigenous

Search for other drug stores offering COVID-19 tests

If you have symptoms or you’ve had close contact

  • you have a cough, fever, difficulty breathing or other symptoms,
  • you’ve had contact with someone with COVID-19, or
  • Wellington-Dufferin-Guelph Public Health tells you to get tested for COVID-19

Call 226-773-1922 to make an appointment at the assessment centre, 400 Southgate Drive.

Do not call 911 unless it is an emergency.

Learn more about COVID-19 testing and results

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City services during COVID-19

Building permits and inspections

The City will continue issuing permits and conducting inspections for essential construction. Inspections for non-essential construction will resume when the Province lifts restrictions. Visit guelph.ca/building for online services and more information.

Ontario One Call: Utility locate requests

Ontario One Call has changed what locate services it is prioritizing given essential services and work in response to the COVID-19 pandemic and Provincial restrictions currently in place.

To respond to Ontario One Call’s changes, the City is prioritizing utility locates requests for emergencies and for businesses providing essential services.

City Council and committee meetings

Learn when and how to participate in online City Council and committee meetings at guelph.ca/council.

City Hall

Please consider using the mail slot at the front of City Hall or online services at guelph.ca.

ServiceGuelph is is open at City Hall Monday to Friday from 8:30 a.m. to 4 p.m. Marriage licences are issued by appointment only. Visit guelph.ca/serviceguelph for more information.

View all COVID-19 updates to City Council

Garbage and recycling

Visit guelph.ca/waste for pick-up schedules, public waste drop-off hours, fees, and guidelines – please wear a mask if you visit the drop-off.

If anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada, please put all recyclables and garbage in bags in your grey cart. Keep using your green cart as usual.

Guelph Farmers’ Market

Open Saturdays. Up to 50 people can shop indoors. Visit guelph.ca/farmersmarket for a list of food vendors and shopping guidelines.

Shop local. Shop safe. #guelphshops

For a directory of local shops and services visit guelph.ca/guelphshops. Share photos and stories about your favourites using #guelphshops

Guelph Museums closed

Visit guelphmuseums.ca to book your visit and check out virtual experiences.

Guelph Provincial Offences Court

You can pay tickets and request a trial or extension at the Guelph Provincial Offences Court from 8:30 a.m. – 4 p.m.  All in-person court proceedings are unavailable until further notice.  You may attend court remotely by audio. Before attending your new court date or any previously-scheduled court date, you will need to check-in with the prosecutor.

For more information , please call 519-826-0762 extension 2900 or email [email protected]

Guelph Public Library

All branches open regular business hours for curbside pickup only. Visit guelphpl.ca for more information

Guelph Transit

Masks are required, essential trips only. Guelph Transit is using a 30-minute schedule, Monday to Saturday and regular Sunday service. Administration office open by appointment only.

Indoor recreation programs paused during shutdown

Refunds will be issued. Visit guelph.ca/recreation for schedules and registration information.

Parks, sports and recreation

Provincial restrictions allow some outdoor activities and exercise AND keep us away from people we don’t live with.

  • OPEN: parks, playgrounds, off-leash dog parks, benches and washrooms
  • CLOSED: sports fields, golf courses, basketball and tennis courts and skate parks

Water meter replacements paused

Guelph’s water meter replacement program is paused. If you had a meter replacement appointment, it will be postponed or cancelled.

Going someplace? Cover your face!

If you must to go out, stay at least two metres from people you don’t live with, wear a 3-layer mask; and, keep your hands clean.

Wearing a mask helps protect people around you, their families and our community. In Ontario, you are required to wear mask over your nose and mouth on the bus, inside City facilities, local businesses, and commercial vehicles. Masks are not required for people who:

  • are under the age of 5 years either chronologically or developmentally;
  • can’t breathe safely while wearing a face covering;
  • have a medical reason including but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.

Support for people and families

Canadian Mental Health Association

Wellness workshops: Guelph Family Health Team

Financial help from the Government of Canada

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing.

Apply for Ontario Works online or call 519-837-6274.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Local support for homeless, food-insecure

Please contact the County of Wellington 519-837-6274 with any questions about housing or emergency shelter.

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Volunteering during COVID-19

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-821-0632 for current opportunities.

Support for business

Mayor’s Task Force on Economic Recovery

Personal protective equipment (PPE) for Guelph businesses

The Province of Ontario has posted sector-specific guidelines and a Workplace PPE Supplier Directory for business in need of PPE. For more information, visit ontario.ca/ppe.

The Guelph Chamber of Commerce has also created a centralized directory to help businesses source PPE locally. For more information, visit guelphchamber.com.

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work-sharing options, tax deferrals, loans, and mortgage deferrals.

Regional Relief and Recovery Fund provides financial contributions (interest-free loans) to help support fixed operating costs of small and medium sized enterprises affected by the COVID-19 pandemic if they have been unable to access other Government of Canada measures.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Businesses in control or lockdown, or previously modified Stage 2 restriction regions can apply for rebates to help with fixed costs, including PPE, property tax and energy bills. Find out if your business is eligible.

Learn more about support available for businesses from the Government of Ontario.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph business support

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to Coronavirus (COVID-19)?

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more about Ontario Together funding

Media contact

Stacey Hare
Corporate Communications and Customer Service
519-822-1260 extension 2611
[email protected]