City of Guelph services during COVID-19

This page is updated regularly, and information changes quickly. Please follow #COVID19Guelph on Facebook or Twitter for the latest updates.

Submit a COVID-19 screening form
before visiting a recreation facility

Can YOU register for the vaccine?

Yes! If you live in Wellington County, Dufferin County or the city of Guelph, and you are:

  • At least 80 years old;
  • A member of the Indigenous community;
  • An employee or essential caregiver in a long-term care or retirement home;
  • An adult receiving chronic home care (Waterloo Wellington or Central West LHIN);
  • Working or volunteering in a healthcare organization; or
  • A worker providing healthcare services or direct patient care outside of a healthcare organization.

When vaccine supplies are available, Wellington-Dufferin-Guelph Public Health will contact registered patients to schedule an appointment for vaccination.

Get more information and register online at wdgpublichealth.ca/register
Visit wdgpublichealth.ca for more information

Gathering limits and fines

Wellington-Dufferin-Guelph Public Health is level red/control in Ontario’s COVID-19 response framework.

Do not visit any other household or allow visitors in your home. If you live alone, you can have close contact with one other household. If there is at least two metres between people who don’t live together, up to five people may gather indoors, and up to 25 people may gather outdoors.

A summary of COVID-19 complaints and charges under the Reopening Ontario Act will be updated every Tuesday.

No charges were laid February 16-23, 2021

Report a large gathering or business not following COVID-19 guidelines

Going someplace? Cover your face!

As more businesses open to the public, it’s more important than ever to protect yourself, and each other. If you decide to go out, please:

  • stay at least two metres from people you don’t live with;
  • wear a 3-layer mask; and
  • keep your hands clean.

Wearing a mask helps protect people around you, their families and our community. In Ontario, you are required to wear mask over your nose and mouth on the bus, inside City facilities, local businesses, and commercial vehicles. Masks are not required for people who:

  • are under the age of 5 years either chronologically or developmentally;
  • can’t breathe safely while wearing a face covering;
  • have a medical reason including but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.

COVID-19 testing in Guelph

Take the self- assessment if you’re worried you were exposed to COVID-19 (novel coronavirus) or have symptoms.

If you don’t have COVID-19 symptoms

  • you live, visit or work at a long-term care home, homeless shelter, or other congregate living facility;
  • you are a farm worker;
  • you are an international student that has passed your 14-day self-quarantine period;
  • you require a test for international travel; or
  • you are Indigenous

Please call to make an appointment at:

  • 519-763-3431 Shopper’s Drug Mart, 7 Clair Road; or
  • 519-824-6445 Chancellors Way Pharmacy, 175 Chancellors Way, Unit 105.

Search for other drug stores offering COVID-19 tests

If you have symptoms or you’ve had close contact

  • you have a cough, fever, difficulty breathing or other symptoms,
  • you’ve had contact with someone with COVID-19, or
  • Wellington-Dufferin-Guelph Public Health tells you to get tested for COVID-19

Call 226-773-1922 to make an appointment at the assessment centre, 400 Southgate Drive.

Do not call 911 unless it is an emergency.

Learn more about COVID-19 testing and results

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City services – what’s open, what’s closed

Building permits and inspections

The City will continue issuing permits and conducting inspections for essential construction. Inspections for non-essential construction will resume when the Province lifts restrictions. Visit guelph.ca/building for online services and more information.

City Council and committee meetings

Learn when and how to participate in online City Council and committee meetings at guelph.ca/council.

City Hall

Please consider using the mail slot at the front of City Hall or online services at guelph.ca.

ServiceGuelph is selling bus fares and large garbage item tickets and accepting payments for invoices, parking tickets, pet licences, and property taxes at City Hall Monday to Friday from 8:30 a.m. to 4 p.m. Marriage licences are issued by appointment only.

Visit guelph.ca/serviceguelph for more information.

View all COVID-19 updates to City Council

Garbage and recycling

Visit guelph.ca/waste for pick-up schedules, public waste drop-off hours, fees, and guidelines – please wear a mask if you visit the drop-off.

If anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada, please put all recyclables and garbage in bags in your grey cart. Keep using your green cart as usual.

Guelph Farmers’ Market

Up to 75 people can shop indoors. Visit guelph.ca/farmersmarket for a list of food vendors and shopping guidelines.

Shop local. Shop safe. #guelphshops

For a directory of local shops and services visit guelph.ca/guelphshops. Share photos and stories about your favourites using #guelphshops

Guelph Museums

Up to 10 people are allowed inside. Visit guelphmuseums.ca to book your visit and check out virtual experiences.

Guelph Provincial Offences Court

You can pay tickets and request a trial or extension at the Guelph Provincial Offences Court from 8:30 a.m. – 4 p.m.  All in-person court proceedings are unavailable until further notice.  You may attend court remotely by audio. Before attending your new court date or any previously-scheduled court date, you will need to check-in with the prosecutor.

For more information , please call 519-826-0762 extension 2900 or email [email protected]

Guelph Public Library

Scottsdale branch limited to curbside pickup only. All other branches are open for in-person services, browsing and computer use. Visit guelphpl.ca for hours and guidelines.

Guelph Transit

Masks are required, essential trips only.

$750 fines for riders who refuse to wear a mask. Most people know masks are required on the bus; most people can, and most people do (THANK YOU). Wear your mask and help protect other people who may not be able to wear one (e.g. young children, people with medical condition or disability).

Guelph Transit is using a 30-minute schedule, Monday to Saturday and regular Sunday service.

Market Square skating rink

Open daily 10 a.m.-8 p.m. (weather permitting).

Up to 25 people are allowed on the ice during each 45-minute skating session. Sessions start at at the top of every hour. No reservations needed. No hockey equipment allowed. Stay at least two metres from anyone you don’t live with, and leave the ice at the end of your session.

Check the live feed and rink status at guelph.ca.marketsquare

Parks, playgrounds, rinks and trails

If you see a crowd, try another spot or come back another time. Let’s share the space and slow the spread.

See which trails are maintained all winter

Up to 25 people can use fenced dog parks and the skate park.

Outdoor rinks are run by volunteers (THANK YOU!)

Up to 25 people are allowed on the ice. No reservations needed. Please wear a mask and at least stay two metres from people you don’t live with.

You can use hockey sticks, pucks, and low pond-style nets provided by the City, but team practices and games are not permitted. To reduce the risk of injury, the City of Guelph does not permit full-sized hockey nets on community rinks, and skating is not permitted on storm ponds.

Visit guelph.ca/parks for more information. 

Portable washrooms open this winter

Please wear a mask inside and sanitize your hands before and after use.

  • Riverside Park (Riverview Drive and Marilyn Drive)
  • Royal City Park north
  • Silvercreek Park
  • Joe Kaine Park
  • Centennial Park
  • Eastview Community Park
  • E. Hamilton Park
  • Exhibition Park
  • Hanlon Creek Park
  • South End Community Park
  • St. George’s Park
  • Grange Road Park
  • Eramosa River Park
  • York Road Park
  • Howitt Park
  • Larry Pearson Park
  • Lyon Park

Recreation programs and facilities open

All visitors must complete the COVID-19 Visitor Screening form before entering City recreation facilities. Parents/guardians please submit a form for yourself and your children.

Please register for drop-in programs up to 72 hours in advance. 

 

Guidelines for indoor rinks, pools and programs

Up to 10 people can participate in classes or train in areas with weights or exercise equipment. People using weights or exercise equipment must stay three metres apart. Team sports must not be practiced or played except for training, and participants must stay at least two metres apart (no contact, practices or games). No spectators are permitted other than one-parent or guardian per child.

Visit guelph.ca/recreation for schedules and registration information.

Road and sidewalk changes

Temporary road and sidewalk changes allow people walking and cycling to stay 2 metres apart. Changes include closing one lane of traffic to provide extra space for people walking and cycling, creating one-way sidewalks and putting signs ahead of narrow sidewalks/trails asking people to yield to oncoming pedestrians.

Water meter replacements paused

Guelph’s water meter replacement program has resumed. If you’re due for a water meter replacement or had a meter replacement appointment postponed, Neptune Technologies will be reaching out to you by letter or phone to book an appointment.

Support for people and families

Canadian Mental Health Association

Wellness workshops: Guelph Family Health Team

Financial help from the Government of Canada

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing.

Apply for Ontario Works online or call 519-837-6274.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Local support for homeless, food-insecure

Please contact the County of Wellington 519-837-6274 with any questions about housing or emergency shelter.

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Volunteering during COVID-19

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-821-0632 for current opportunities.

Support for business

Mayor’s Task Force on Economic Recovery

Personal protective equipment (PPE) for Guelph businesses

The Province of Ontario has posted sector-specific guidelines and a Workplace PPE Supplier Directory for business in need of PPE. For more information, visit ontario.ca/ppe.

The Guelph Chamber of Commerce has also created a centralized directory to help businesses source PPE locally. For more information, visit guelphchamber.com.

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work-sharing options, tax deferrals, loans, and mortgage deferrals.

Regional Relief and Recovery Fund provides financial contributions (interest-free loans) to help support fixed operating costs of small and medium sized enterprises affected by the COVID-19 pandemic if they have been unable to access other Government of Canada measures.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Businesses in control or lockdown, or previously modified Stage 2 restriction regions can apply for rebates to help with fixed costs, including PPE, property tax and energy bills. Find out if your business is eligible.

Learn more about support available for businesses from the Government of Ontario.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph business support

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to Coronavirus (COVID-19)?

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more about Ontario Together funding

Media contact

Stacey Hare
Corporate Communications and Customer Service
519-822-1260 extension 2611
[email protected]