City of Guelph restoring services during COVID-19

The situation is changing quickly. This page will be updated weekdays by 4 p.m. Follow us on Facebook or Twitter using #COVID19Guelph for updates.

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Wellington-Dufferin-Guelph Public health is as alert level orange/restrict: enhanced measures, restrictions and enforcement, avoiding any closures. Learn more about Provincial limits and restrictions

COVID-19 cases in Guelph

Protect yourself and others from COVID-19

  • stay at home, especially if you feel sick
  • wash your hands frequently with soap and warm water for at least 20 seconds, or use hand sanitizer
  • if you must go out, stay two metres (6.5 feet) away from people you don’t live with
  • wear a mask or face covering in places where you may not be able to stay two metres away from others
  • follow guidelines at work and at school, and avoid gathering with people you don’t live with; bubbles and social circles are not recommended

Thank you for wearing a mask

Wearing a mask or face covering helps protect people around you, their families and our community. In Ontario, you are required to wear mask to cover your nose and mouth on the bus, inside City facilities, local businesses, and private commercial vehicles.

The medical order from Wellington-Dufferin-Guelph Public Health states that people don’t have to show proof a any health condition that prevents them from wearing a mask. Masks are not required for people who:

  • are under the age of 5 years either chronologically or developmentally;
  • can’t breathe safely while wearing a face covering;
  • have a medical reason including but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.

COVID-19 testing in Guelph

Take the self- assessment if you’re worried you were exposed to COVID-19 (novel coronavirus) or have symptoms.

Cough, fever, shortness of breath, or other symptoms?

Call 226-773-1922 to make an appointment at the assessment centre, 400 Southgate Drive if:

  • you have COVID-19 symptoms (cough, shortness of breath, fever etc.), or
  • you have had contact with someone with a confirmed case of COVID-19, or
  • Wellington-Dufferin-Guelph Public Health tells you to get tested for COVID-19

No symptoms?

Call 519-763-3431 to make an appointment at Shopper’s Drug Mart, 7 Clair Road if:

  • you do not have COVID-19 symptoms
  • you live, visit or work at a long-term care home, homeless shelter, or other congregate living facility
  • you are a farm worker
  • you are an international student that has passed your 14-day self-quarantine period
  • you require a test for international travel
  • you are Indigenous

Search for other drug stores offering COVID-19 tests

Do not call 911 unless it is an emergency

Learn more about COVID-19 testing and results

Gathering limits and fines

Private social gatherings

If there’s room for people to stay two metres away from people they don’t live with:

  • Up to 25 people can gather outdoors
  • Up to 10 people can gather indoors

People hosting large gatherings could be fined $10,000, and attendees could be fined $750 each.

Report a gathering or business not following COVID-19 guidelines

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Stay informed. Stay safe.

Get reliable information about COVID-19

City services – what’s open, what’s closed

Anyone attending scheduled in-person meetings, programs or events at City facilities must provide their contact information to track and prevent possible cases of COVID-19.

City Hall and court house

Please consider using the mail slot at the front of City Hall or online services at guelph.ca

ServiceGuelph is selling bus fares and large garbage pickup tickets and accepting payments for invoices, parking tickets, pet licences, and property taxes at City Hall Monday to Friday from 8:30 a.m. to 4 p.m. Marriage licences are issued by appointment only. You can schedule a civic wedding/marriage ceremony in City Council chambers on Thursdays and Fridays. Visit guelph.ca/serviceguelph for more information.

You can pay tickets, request a trial or extension at the Guelph Provincial Offences Court from 8:30-4:30 p.m. If you received a ticket on or before March 16, 2020 you have until December 1, 2020 to exercise the options on the back of your ticket. Beginning December 2, 2020, matters will proceed through the judicial system, including notices for unpaid provincial offences. Learn about payment options and extensions.

If you have a court date scheduled before January 25, 2021 do not attend court.  Remote judicial pre-trials and some remote audio non-trial proceedings will proceed.  If your matter is proceeding, you will be notified. View the order on the Ontario Court of Justice website.

City Council and committee meetings

Learn when and how to participate in online City Council and committee meetings at guelph.ca/council.

Garbage and recycling

Visit guelph.ca/waste for public waste drop-off hours, fees, and guidelines. The paper shredder is closed.

If anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada, please put all recyclables and garbage in bags in your grey cart. Keep using your green cart as usual.

Guelph Museums

Visit guelphmuseums.ca for hours and guidelines

Guelph Public Library

Visit guelphpl.ca for hours and guidelines

Guelph Transit – masks are required

Guelph Transit is running on a 30-minute schedule, Monday to Saturday. No change to Sunday service. Do not use public transit if you are feeling unwell, or you have travelled outside Canada within the past 14 days.

Parks playgrounds and sports fields

Playgrounds are open. Team sports are permitted. Picnic shelters are available for rental in Riverside Park and South End Community Park. Amusement rides at Riverside Park are closed.

Permanent park washrooms are not winterized and are now closed for the season.

Portable washrooms will be available until November 30

  • Riverside Park (Riverview Drive and Marilyn Drive)
  • Royal City Park north
  • Silvercreek Park
  • Joe Kaine Park
  • Centennial Park
  • Eastview Community Park
  • E. Hamilton Park
  • Exhibition Park
  • Hanlon Creek Park
  • South End Community Park
  • St. George’s Park
  • Grange Road Park
  • Eramosa River Park
  • York Road Park
  • Howitt Park
  • Larry Pearson Park
  • Lyon Park

Pools

Visit guelph.ca/swim for hours, fees and guidelines.

Recreation programs and facilities

All facilities have updated health and safety measures in place. Please register and pay for drop-in programs in advance at guelph.ca/recenroll or call 519-837-5699. Space is limited. Walk-ins are discouraged unless you need to pay with cash.

To book a pool, arena or meeting room, call 519-837-5678 or email [email protected]

Centennial and Exhibition Park arenas are open.

Evergreen Seniors Community Centre is open for rentals and registered programs. The Guelph Wellington Seniors’ Association is not offering in-person activities at the Evergreen, but the City’s seniors’ programs will resume this fall. The dining room remains closed.

Guelph Farmers’ Market is open Saturdays. No winter night market this year.

Guelph Sports Dome is open for community rentals.

River Run Centre is closed to the public.

Sleeman Centre now open.

Victoria Road Recreation Centre service counter, arena and pool are open. Meeting room rentals remain closed until further notice.

West End Community Centre service counter, library, pool and arenas are open. Meeting rooms rentals and the fitness room remain closed until further notice.

Visit guelph.ca/recreation for information about fall recreation programs, registration and more.

Road and sidewalk changes

Temporary road and sidewalk changes allow people walking and cycling to stay 2 metres apart. Changes include closing one lane of traffic to provide extra space for people walking and cycling, creating one-way sidewalks and putting signs ahead of narrow sidewalks/trails asking people to yield to oncoming pedestrians.

Support for people and families

Canadian Mental Health Association

Wellness workshops: Guelph Family Health Team

Canada’s COVID-19 Economic Response Plan includes employment insurance benefits, mortgage support, income tax flexibility, and the Canada Emergency Response Benefit (CERB). Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing. Apply for Ontario Works online or call 519-837-6274. Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Local support for homeless, food-insecure

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Please contact the County of Wellington 519-837-6274 with any questions about social housing or emergency housing.

Volunteering during COVID-19

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-821-0632 for current opportunities.

Support for business

Mayor’s Task Force on Economic Recovery

Personal protective equipment (PPE) for Guelph businesses

The Province of Ontario has posted sector-specific guidelines and a Workplace PPE Supplier Directory for business in need of PPE. For more information, visit ontario.ca/ppe.

The Guelph Chamber of Commerce has also created a centralized directory to help businesses source PPE locally. For more information, visit guelphchamber.com.

Temporary seasonal patio program

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work-sharing options, tax deferrals, loans, and mortgage deferrals.

Regional Relief and Recovery Fund provides financial contributions (interest-free loans) to help support fixed operating costs of small and medium sized enterprises affected by the COVID-19 pandemic if they have been unable to access other Government of Canada measures.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Read about the support available for businesses from the Government of Ontario.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph business support

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to Coronavirus (COVID-19)?

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more about Ontario Together funding

Media contact

Stacey Hare
Corporate Communications and Customer Service
519-822-1260 extension 2611
[email protected]