City of Guelph restoring services during COVID-19

What will Guelph’s new normal look like?

The situation is changing quickly. This page will be updated weekdays by 4 p.m.
Follow us on Facebook or Twitter using #COVID19Guelph for updates.

Thank you for wearing a mask or face covering

Wearing a homemade face covering may not protect you from the virus, but it can help protect others around you. In Guelph, you are required to wear mask, scarf, or bandana to cover your nose and mouth on the bus, inside City facilities and inside local businesses.

Be kind

Don’t judge people for not wearing a mask. The medical order from Wellington-Dufferin-Guelph Public Health states that people don’t have to show proof a any health condition that prevents them from wearing a mask. Masks are not required for people who:

  • are under the age of 5 years either chronologically or developmentally;
  • can’t breathe safely while wearing a face covering;
  • have a medical reason including but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.

To protect yourself and others from COVID-19

  • wash your hands frequently with soap and warm water for at least 20 seconds, or use alcohol-based hand sanitizer
  • stay at home
  • if you must go out, stay two metres (6.5 feet) away from people outside your household or social circle

Get tested for COVID-19

Please visit the COVID-19 assessment centre at the Victoria Road Recreation Centre, 151 Victoria Road North if:

  • you have symptoms (cough, shortness of breath, fever etc.)
  • you have had contact with someone with a confirmed or suspected case
  • you are at risk of exposure during your work (essential workers, healthcare providers, grocery store employees etc.)

Do not call 911 unless it is an emergency. Keep emergency phone lines clear for people with severe shortness of breath, or serious or life-threatening illnesses.

Learn more about getting tested

COVID-19 cases in Guelph

Mental health support and resources

For accurate, reliable information about COVID-19

New gathering limits

Up to 10 people can be part of a social circle. Those 10 people can interact with each other without physical distancing. Everyone living in the same household is in a social circle. No one should be part of more than one circle.

If there is enough room for people to stay at least two metres from anyone outside their household or social circle, up to 50 people can gather indoors, and up to 100 people can gather outdoors.

Visit ontario.ca/covid19  for more details about Stage 3 of Reopening Ontario.

Showing page 1 of 9 Next

City services – what’s open, what’s closed

Report a COVID-19 concern

Building and construction

We are accepting and processing building permit applications 

We have reduced utility location services. Locates for emergencies and businesses providing essential services will be prioritized. Before you dig, call 1-800-400-2255 or visit on1call.com to request utility locates.

City-run day camps

Summer day camp spots still available. Learn more and register at guelph.ca/camp

City Hall (bus passes, tax payments and marriage licences)

ServiceGuelph is selling bus passes, accepting tax payments at City Hall Monday to Friday from 8:30 a.m.-4 p.m.and processing marriage licences by appointment. Civil wedding/marriage ceremonies have resumed in City Council chambers on Thursdays and Fridays.

Provincial Offences Court

You can pay tickets, request an extension or trial at the Guelph Provincial Offences Court from 8:30-4 p.m.  All court proceedings scheduled between March 16 and September 11, 2020, are adjourned to a future court date. Visit guelph.ca/court for more information.

Please consider using the drop box outside City Hall or online services at guelph.ca/how.

City Council and committee meetings

Learn when and how to participate in online City Council and committee meetings at guelph.ca/council.

Downtown pedestrian zone

Parts of Wyndham and Macdonell streets are closed until September 7 to make room for patios in the Downtown Guelph Business Association dining district/pedestrian zone.

Garbage and recycling

If anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada, please put all recyclables and garbage in bags (any bag is fine) in your grey cart. Keep using your green cart as usual.

Please report illegal dumping

Public waste drop-off

The public waste drop-off is open to Guelph residents for garbage, household hazardous waste, yard waste and recyclables (including Recycle bike reuse and Paint+ reuse programs). The paper shredder remains closed.

Instead of visiting the drop-off, you can schedule a large item, or extra grey cart pickup by calling 519-767-0598 to schedule and pay for a curbside pickup.

hours, fees and guidelines
  • Residential waste drop-off is open Monday to Friday 9 a.m. to 4:30 p.m. and Saturday 8:30 a.m. to 4 p.m.
  • Commercial waste drop-off is open Monday to Friday 7 a.m. to 3 p.m.
  • Identification is required.
  • Please separate recyclables from other waste before you visit to limit contact with staff.
  • It’s free to drop off recyclables. There is a $10 minimum fee for garbage. Check other waste drop-off fees and have a credit or debit card ready, preferably with a tap payment function; cash is not accepted.
  • Send only one person if possible, two maximum.
  • Only bring full loads, and please load vehicles so household hazardous waste can be removed first.
  • Saturdays are typically busiest; visit Monday through Friday if possible.

Guelph Farmers’ Market

The Guelph Farmers’ Market offers fresh food from local growers every Saturday 7 a.m. to noon. Other items are available from openfoodnetwork.ca Please visit guelph.ca/farmersmarket place your order in advance, and get instructions and guidelines for safe pickup in the back lot near Freshfield Street.

  • One person per household allowed to shop at one time
  • Maintain a two metre (6.5 feet) distance from vendors and other shoppers

Guelph Museums

Plan your visit at guelphmuseums.ca. Call ahead 519-836-1221 or schedule your visit on Eventbrite

Guelph Transit – masks are required

The Guelph Transit administration office is open Monday to Friday from 8 a.m. to 4 p.m.

Guelph Transit is running on a 30-minute Saturday service schedule, Monday to Saturday. No change to Sunday service.

Please leave space between you and other riders if you can, and wear a mask or face covering to help protect all riders from COVID-19.

Do not use public transit if you are feeling unwell, or you have travelled outside Canada within the past 14 days.

Mobility Service dispatch hours

  • Monday to Friday: 8 a.m. to 9 p.m.
  • Saturday: 8 a.m. to 7 p.m.
  • Sunday: 9 a.m. to 3 p.m.

Mobility service users will be screened; many customers are older adults who may be more at risk of severe illness.

Outdoor pool and splash pads open

Visit guelph.ca/swim for hours and guidelines

Parks, sports fields, trails and green spaces

While using City trails, parks, sports fields and open spaces, please stay at least two metres (6.5 feet) away from people outside your household or social circle. Teams can practice and train on sports fields. Games are permitted as follows:

  • Fields/diamonds that opened in Phase 1 – games permitted as of August 4
  • Fields/diamonds that opened in Phase 2 – games permitted as of August 17

We are not accepting reservations for pavilions. Amusement rides at Riverside Park are closed. Peter Misersky fenced dog park is closed.

Please report litter in a park

Some park washrooms are open from 8 a.m. to 8 p.m.

  • Eastview Community Park
  • Exhibition Park, tennis courts
  • Guelph Lake Sports Fields (accessible)
  • South End Community Park (accessible)
  • Lyon Park
  • Margaret Greene Park (accessible)
  • Market Square
  • Norm Jary Park
  • Silvercreek Park
  • St. George’s Park (accessible)
  • Riverside Park, east side of the river (accessible)
  • Riverside Park, floral clock (accessible)
  • Riverside Park concession

We also have some portable washrooms in our parks:

  • Royal City Park north
  • Silvercreek Skate Park
  • Joe Kaine Park
  • Centennial Park
  • W.E. Hamilton Park
  • Hanlon Creek
  • Jubilee Park (near the splash pad)
  • South End Community Park
  • Waverley Park (near the splash pad)
  • Northview Park (near the splash pad)
  • Grange Road Park
  • Eramosa River Park
  • York Road Park
  • Howitt Park
  • Sunny Acres Park (near the wading pool)
  • Exhibition Park (near the wading pool)

Parking

For permit holders, March parking passes will be honoured for July. Monthly parking fees will resume August 1, 2020. Parking spaces will be held for pass holders at no cost until September 1.

Picnic shelter rentals

You can rent a picnic shelter in Riverside Park or South End Community Park. Rentals are first come, first served and available until October 11. Call 519-837-5678 for details.

Refunds for recreationclasses, programs, bookings, events, performances and amusement rides

If you registered for spring/summer recreation programs, rented a sports field, bought tickets or passes, booked a picnic shelter or reserved any other recreation facility before September 8, 2020, you will receive a refund.

If you have a credit card number on file with the City of Guelph, you will automatically receive a refund. To add a credit card to your account please sign in at guelph.ca/recenroll.

If you need assistance, please email [email protected] or call 519-837-5699.

The River Run Centre will contact all ticket holders about updated schedules and/or refunds.

Road and sidewalk changes

We are making temporary road and sidewalk changes so people walking and cycling can stay 2 metres apart. Changes include closing one lane of traffic to provide extra space for people walking and cycling, creating one-way sidewalks and putting signs ahead of narrow sidewalks/trails asking people to yield to oncoming pedestrians.

Water and wastewater

Drinking water and sewage treatment is unaffected. The City’s water meter replacement program is postponed.

Water and stormwater rebates are available.

West End Community Centre

  • Customer service counter and library are open
  • West End pool is open. Visit guelph.ca/swim to schedule and pay for swims and classes

Support for people and families

The County of Wellington is working in partnership with the Ministry of Education to provide free licensed child care for healthcare and other frontline workers during the COVID-19 pandemic.

Financial support for food, rent, childcare

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing. There is also funding available through the Province of Ontario for families with children who are not in school or child care as a result of COVID-19.

Apply for Ontario Works online or call 519-837-6274.

Support for seniors, mortgage payments, income taxes and more

Canada’s COVID-19 Economic Response Plan includes updated employment insurance benefits, mortgage support, income tax flexibility, and the new Canada Emergency Response Benefit.

The new Canada Emergency Response Benefit will provide a taxable benefit of $2,000 a month for up to 4 months.

Learn more and apply for the Canada Emergency Response Benefit

Support for homeless, food-insecure

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Please contact the County of Wellington 519-837-6274 with any questions about social housing or emergency housing.

Volunteering during COVID-19

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-821-0632 for current opportunities.

Provincial and Federal contacts

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Support for business

Mayor’s Task Force on Economic Recovery

Personal protective equipment (PPE) for Guelph businesses

The Province of Ontario has posted sector-specific guidelines and a Workplace PPE Supplier Directory for business in need of PPE. For more information, visit ontario.ca/ppe.

The Guelph Chamber of Commerce has also created a centralized directory to help businesses source PPE locally. For more information, visit guelphchamber.com.

Temporary seasonal patio program

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work-sharing options, tax deferrals, loans, and mortgage deferrals.

Regional Relief and Recovery Fund helps to mitigate the financial pressure experienced by businesses and organizations to allow them to continue their operations, including paying their employees and support projects by businesses, organizations and communities to prepare now for a successful recovery.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Read about the support available for businesses from the Government of Ontario.

Essential workplaces

Read the list of essential workplaces in response to COVID-19. If you have questions about impacts to your business or employment, call the Stop the Spread Business Information Line at 1-888-444-3659.

Affordable energy, Employer Health Tax exemption

Ontario’s Action Plan: Responding to COVID-19, including time-of-use pricing and other energy affordability measures, and a temporary increase to the Employer Health Tax exemption.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph business support

The City will continue issuing and renewing business licenses, and defer fees until August 1, 2020.

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to Coronavirus (COVID-19)?

Next Generation Manufacturing (NGen) Canada

$50 million in Supercluster funding to support companies as they rapidly respond to the COVID-19 pandemic by building a Canadian supply of essential equipment, products, and therapeutics.

Learn more and apply for NGen funding

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more and apply for Ontario Together funding Ontario Together: help fight the Coronavirus

Media contact

Stacey Hare
Corporate Communications and Customer Service
519-822-1260 extension 2611
[email protected]