City of Guelph responding to Coronavirus (COVID-19)

What will Guelph’s new normal look like?

The situation is changing quickly. This page will be updated weekdays by 4 p.m.
Follow us on Facebook or Twitter using #COVID19Guelph for updates.

Thank you for wearing a mask or face covering

In Guelph, you are required to wear a single-use or fabric mask, scarf, or bandana to cover your nose and mouth when using public transit or visiting indoor commercial establishments.

Wearing a homemade face covering may not protect you from the virus, but it can help protect others around you.

The medical order from Wellington-Dufferin-Guelph Public Health states that people in commercial establishments may be exempt from wearing a face covering if:

  • they are under the age of 5 years either chronologically or developmentally, and they refuse to wear a face covering and cannot be persuaded to do so by their caregiver;
  • a face covering would inhibit their ability breathe;
  • for any other medical reason, they cannot safely wear a face covering including but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.

To protect yourself and others from COVID-19

  • wash your hands frequently with soap and warm water for at least 20 seconds, or use alcohol-based hand sanitizer
  • stay at home
  • if you must go out, stay two metres (6.5 feet) away from people outside your household or social circle

Get tested for COVID-19

Please visit the COVID-19 assessment centre at the Victoria Road Recreation Centre, 151 Victoria Road North if:

  • you have symptoms (cough, shortness of breath, fever etc.)
  • you have had contact with someone with a confirmed or suspected case
  • you are at risk of exposure during your work (essential workers, healthcare providers, grocery store employees etc.)

Do not call 911 unless it is an emergency. Keep emergency phone lines clear for people with severe shortness of breath, or serious or life-threatening illnesses.

Learn more about getting tested

Check your symptoms

Mental health support and resources

For accurate, reliable information about COVID-19

Social circles, gatherings

Up to 10 people can be part of a social circle. Those 10 people can interact with each other without physical distancing. Everyone living in the same household is in a social circle. No one should be part of more than one circle.

Social gatherings are limited to 10 people who stay at least two metres away from anyone outside their household or social circle. Organized team sports are not permitted.

Learn more at ontario.ca/coronavirus

City services – what’s open, what’s closed

Report a COVID-19 concern

Building and construction

We are accepting and processing building permit applications 

We have reduced utility location services. Locates for emergencies and businesses providing essential services will be prioritized. Before you dig, call 1-800-400-2255 or visit on1call.com to request utility locates.

The City’s bylaw team is conducting limited inspections.

City Hall (bus passes property tax payments only)

ServiceGuelph is selling bus passes and accepting tax payments at City Hall Monday to Friday from 8:30 a.m. – 4 p.m. (closed Canada Day, Wednesday, July 1)

The rest of City Hall, administration offices, recreation centres, libraries, theatres and museums remain closed to the public.

The Guelph Provincial Offences Court administration office and Prosecutions Office is closed to the public until further notice. All pending Provincial Offences matters scheduled to appear between March 16 and September 11, 2020, are adjourned to a future court date.

Please consider the drop box outside City Hall or online services at guelph.ca/how.

City Council and committee meetings

Learn when and how to participate in online City Council and committee meetings at guelph.ca/council.

City-run camps, recreation programs, special events, performances, amusement rides cancelled until September 8, 2020

If you registered for camps or classes, rented a sports field, bought tickets or passes, booked a picnic shelter or reserved any other recreation facility before September 8, 2020, you will receive a refund.

If you have a credit card number on file with the City of Guelph, you will automatically receive a refund. To add a credit card to your account please sign in at guelph.ca/recenroll.

We appreciate your patience as we issue all refunds over the next 6 weeks. If you need assistance, please email [email protected] or call 519-837-5699.

The River Run Centre will contact all ticket holders about updated schedules and/or refunds.

Garbage and recycling

If anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada, please put all recyclables and garbage in bags (any bag is fine) in your grey cart. Keep using your green cart as usual.

Please report illegal dumping

Guelph waste drop-off open: garbage and household hazardous waste only

Guelph residents can bring garbage and household hazardous waste to the public drop-off. Please continue using curbside pickup service for recyclables and yard waste.

  • Residential waste drop-off is open Monday to Friday 9 a.m. to 4:30 p.m. and Saturday 8:30 a.m. to 4 p.m.
  • Household hazardous waste drop off is open Tuesday to Friday 9 a.m. to 4:30 p.m. and Saturday 8:30 a.m. to 4 p.m.
  • Commercial waste drop-off is open Monday to Friday 7 a.m. to 3 p.m.

Curbside yard waste collection will end on July 4. You can bring  yard waste to the public waste drop off starting July 6.

Some services at Guelph Waste Resources Innovation Centre remain closed including the recycling zone, paper shredding, Recycle bike reuse and Paint+ reuse pickup and drop-off.

  • Make more room in your blue cart by cutting boxes into smaller pieces.
  • Manage yard waste on your own property, top up your green cart (no grass clippings please) or put bagged yard waste out for collection on your grey cart collection day until July 4. Visit guelph.ca/leaves for more information.
  • Large item, or extra grey cart pickup is available. Call 519-767-0598 to schedule and pay for a curbside pickup instead of visiting the drop-off.

Visiting the drop-off

    • Send only one person if possible, two maximum.
    • Check waste drop-off fees and have a credit or debit card ready, preferably with a tap payment function; cash will not be accepted.
    • Only bring full loads, and please load vehicles so household hazardous waste can be removed first.
    • Saturdays are typically busiest; consider visiting Monday through Friday if possible.

Guelph Farmers’ Market

The Guelph Farmers’ Market reopens July 4 and every Saturday after in the market’s back lot located near Freshfield Street.

  • One person per household allowed to shop at one time
  • Maintain a two metre (6.5 feet) distance from vendors and other shoppers

Pre-orders and electronic payments are strongly encouraged. Face coverings are not required for customers because the market is outside.

A complete list of participating vendors and guidelines for customers to use the outdoor Guelph Farmers’ Market safely will be available online at guelph.ca/farmersmarket by the end of June.

Guelph Transit

Free transit service continues until July 6, so people can get to essential workplaces, medical appointments and grocery shopping. Please leave space between you and other riders if you can, and please wear a mask to help protect all riders from COVID-19.

Do not use public transit if you are feeling unwell, or you have travelled outside Canada within the past 14 days. Administration offices are closed to the public.

Mobility Service dispatch hours

  • Monday to Friday: 8 a.m. to 9 p.m.
  • Saturday: 8 a.m. to 7 p.m.
  • Sunday: 9 a.m. to 3 p.m.

Mobility service users will be screened; many customers are older adults who may be more at risk of severe illness.

Outdoor pools, splash pads

The following opening dates are subject to equipment testing and availability of qualified attendants and lifeguards.

Rules for Lyon leisure pool and Market Square wading pool

  • Free 45-minute sessions start on the hour
  • Max 50 people/session
  • No toys or floats
  • Washrooms open, change rooms and lockers not available

Market Square opens Saturday June 27, then daily from 1 p.m. to 7 p.m.

Lyon pool opens Saturday, July 4

  • Senior swim Monday to Friday 10-11 a.m.
  • Public swims Monday to Friday 11 a.m.-4 p.m. Saturday and Sunday 10 a.m.-4 p.m.

More splash pads open Monday, July 6, wading pools open Monday, July 13. Visit guelph.ca/swim for hours and guidelines.

Parks, sports fields, trails and greenspaces

While using City trails, parks, sports fields and open spaces, please stay at least two metres (6.5 feet) away from people outside your household or social circle. Organized team sports are not permitted, but up to 10 people can:

You are not allowed to:

  • Use play equipment
  • Book pavilions for gatherings
  • Use the fenced off-leash area at Peter Misersky Park

Some public washrooms are open from 8 a.m. to 8 p.m.

  • Eastview Community Park
  • Exhibition Park, tennis courts
  • Guelph Lake Sports Fields (accessible)
  • South End Community Park (accessible)
  • Lyon Park
  • Margaret Greene Park (accessible)
  • Market Square
  • Norm Jary Park
  • Silvercreek Park
  • St. George’s Park (accessible)
  • Riverside Park (accessible)
  • Riverside Park concession

Community gardens open under COVID-19 guidelines

Read the complete Wellington Dufferin Guelph Public Health guidelines for community gardens

Picking up litter? Please use caution.

If you choose to pick up litter while you’re out walking, please use caution. We want everyone to follow advice from our local health officials; stay home and stay healthy.

Report litter in a park

Parking

Parking fees and time limits in City parking lots, metered spaces and on-street parking spots will resume July 6, 2020, with some exemptions.

For current permit holders, March parking passes will be honoured for July. Monthly parking fees will resume August 1, 2020. Parking spaces will be held for pass holders who don’t need to park right away at no cost until September 1. Contact [email protected] before July 25, 2020 if you wish to start using your parking permit in August.

Property taxes

If you can, please pay your property tax installments when they are due. These funds help cover the cost of delivering critical services during this emergency.

If you need to delay payment, the City won’t charge interest, penalty or collection fees until August 1, 2020. If you would like to reschedule your pre-authorized tax payments please contact us at [email protected] or 519-822-1260 extension 5605.

Temporary road and sidewalk changes

We are making temporary road and sidewalk changes so people walking and cycling can stay 2 metres apart. Changes include closing one lane of traffic to provide extra space for people walking and cycling, creating one-way sidewalks and putting signs ahead of narrow sidewalks/trails asking people to yield to oncoming pedestrians.

Water and wastewater

Drinking water and sewage treatment is unaffected. The City’s water meter replacement program is postponed.

The City will not charge late fees or interest on water, wastewater or stormwater bills until August 1, 2020.

Guelph’s water meter replacement program, water and stormwater rebate programs are suspended. You can submit an application, and we will process it when all City programs and services are restored. The City’s annual rain barrel sale is cancelled.

Support for people and families

The County of Wellington is working in partnership with the Ministry of Education to provide free licensed child care for healthcare and other frontline workers during the COVID-19 pandemic.

Financial support for food, rent, childcare

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing. There is also funding available through the Province of Ontario for families with children who are not in school or child care as a result of COVID-19.

Apply for Ontario Works online or call 519-837-6274.

Support for seniors, mortgage payments, income taxes and more

Canada’s COVID-19 Economic Response Plan includes updated employment insurance benefits, mortgage support, income tax flexibility, and the new Canada Emergency Response Benefit.

The new Canada Emergency Response Benefit will provide a taxable benefit of $2,000 a month for up to 4 months.

Learn more and apply for the Canada Emergency Response Benefit

Support for homeless, food-insecure

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Please contact the County of Wellington 519-837-6274 with any questions about social housing or emergency housing.

Volunteering during COVID-19

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-821-0632 for current opportunities.

Provincial and Federal contacts

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Support for business

Mayor’s Task Force on Economic Recovery

Personal protective equipment (PPE) for Guelph businesses

The Province of Ontario has posted sector-specific guidelines and a Workplace PPE Supplier Directory for business in need of PPE. For more information, visit ontario.ca/ppe.

The Guelph Chamber of Commerce has also created a centralized directory to help businesses source PPE locally. For more information, visit guelphchamber.com.

Temporary seasonal patio program

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work-sharing options, tax deferrals, loans, and mortgage deferrals.

Regional Relief and Recovery Fund helps to mitigate the financial pressure experienced by businesses and organizations to allow them to continue their operations, including paying their employees and support projects by businesses, organizations and communities to prepare now for a successful recovery.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Read about the support available for businesses from the Government of Ontario.

Essential workplaces

Read the list of essential workplaces in response to COVID-19. If you have questions about impacts to your business or employment, call the Stop the Spread Business Information Line at 1-888-444-3659.

Affordable energy, Employer Health Tax exemption

Ontario’s Action Plan: Responding to COVID-19, including time-of-use pricing and other energy affordability measures, and a temporary increase to the Employer Health Tax exemption.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph business support

The City will continue issuing and renewing business licenses, and defer fees until August 1, 2020.

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to Coronavirus (COVID-19)?

Next Generation Manufacturing (NGen) Canada

$50 million in Supercluster funding to support companies as they rapidly respond to the COVID-19 pandemic by building a Canadian supply of essential equipment, products, and therapeutics.

Learn more and apply for NGen funding

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more and apply for Ontario Together funding Ontario Together: help fight the Coronavirus

Media contact

Stacey Hare
Corporate Communications and Customer Service
519-822-1260 extension 2611
[email protected]