City of Guelph responding to Coronavirus

The situation is changing quickly. This page will be updated daily by 4 p.m.

Follow us on Facebook or Twitter using #COVID19Guelph. Subscribe to Alert Guelph or get the app on your phone.

Questions about COVID-19?
contact Wellington Dufferin Guelph Public Health

Check your symptoms
Self-assessment tool on ontario.ca/coronavirus

Prevent the spread #stayhome

Health officials have provided the following instructions to prevent the spread of COVID-19, and other colds and diseases:

  • wash your hands often with soap and water for at least 20 seconds
  • avoid touching your eyes, nose or mouth
  • cough or sneeze into a tissue or your elbow
  • stay home to avoid spreading illness to others
  • avoid close contact – stay 2 metres (6.5 feet) away from people you don’t live with

Health resources

Report a COVID-19 concern
groups in parks, non-essential business

911 is for emergencies only

Guelph Wellington Paramedics cannot test for COVID-19 or take you to the assessment centre. Please help keep lines clear for people who need to go to the emergency department for treatment; those with severe shortness of breath or other serious illnesses.

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UPDATED April 8, 2020

Based on advice from Wellington Dufferin Guelph Public Health, and the Ontario government’s declaration of an emergency, the City of Guelph has declared an emergency, closed all city facilities to the public, and cancelled all meetings and events to slow the spread of Coronavirus (COVID-19).

  • Please stay home; only go out for essentials like groceries or medication.
  • Please stay at least two metres (6.5 feet) from people you don’t live with.
  • Walk in your neighbourhood for fresh air and exercise.
  • Leash your dogs, and avoid parks sports fields and popular gathering places.

Please consider using online services during this time. We will reopen facilities and restore services based on advice from local health officials.

City facilities closed, regular meetings cancelled until April 30

City Hall, arenas, pools, recreation centres, libraries, theatres and museums are closed to the public and all City Council meetings, committee meetings, and community events are cancelled.

The Guelph Provincial Offences Court administration office is closed until April 30, 2020. All pending Provincial Offences matters scheduled to appear between March 16 and May 29, 2020 are adjourned to a future court date.

Building and construction

The province has ordered non-essential, non-residential construction to stop. The City will not complete building inspections for these projects.

We will continue to accept and process building permit applications, and provide limited inspections for unoccupied residential buildings.

We have reduced utility location services. Locates for emergencies and businesses providing essential services will be prioritized. Before you dig, call 1-800-400-2255 or visit on1call.com to request utility locates.

City employees will not enter private property to perform water meter replacements or enforce City bylaws until further notice.

Guelph Farmers’ Market

Guelph Farmers’ Market building is not big enough for vendors and shoppers to stay 2 metres (6.5 feet) apart. Limiting the number of people inside the building would cause people to gather outside the building. Wellington Dufferin Guelph Public Health does not have resources available to conduct necessary inspections for outdoor vendors.

Use the directory to contact your favourite market vendors.

Stay off playground equipment at parks and schools

While using City parks and trails, please stay at least two metres (6.5 feet) away from people you don’t live with. No contact sports or gatherings of more than five people. Playground equipment, tennis courts, Silvercreek Skate Park and all off-leash dog parks are closed.

The following park parking lots are closed to the public:

Boathouse
Bristol Street Park
Centennial Park
Crane Park
Eramosa Park (behind waterworks)
Exhibition Park
Grange Road Park
Howitt Park
John Gamble Park (Hanlon Creek dog park)
Lyon Park
Margaret Greene Park
Norm Jary Park
Orin Reid Park
Riverside Park
Royal City Park
Severn Park
Silvercreek Park
South End Park
St. George’s Park
St. James track
University Village
York Road Park

Garbage and recycling

If you or anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada please put all recyclables and garbage in bags (any bag is fine) in your grey cart. Keep using your green cart as usual.

If everyone in your household is healthy and no one is self-isolating, please keep sorting your organics, recyclables and garbage as usual. Guelph’s recycling and organics facilities are still operating.

Public waste drop-off closed to residents until further notice

  • For yard waste, please mulch leaves and grass and leave them on the lawn, top up your green cart (no grass clippings) or keep it until the pickup planned for May.
  • Please collect and store any household hazardous waste in a leak-proof box in your garage, basement or shed.
  • Large item pickup is not available until further notice.

Public waste drop-off open to commercial users Monday to Friday 7 a.m.-4:30 p.m.

Please stay at least 2 metres (6.5 feet) away from other people on site. Do not visit the facility if you are ill or if you’ve travelled outside Canada in the past 14 days.

Guelph Transit and mobility service for essential trips only

Please avoid all unnecessary travel. Help protect transit riders, drivers, their families and our community.

Free transit service continues until April 30, so people can get to essential workplaces, medical appointments and grocery shopping. No more than 10 passengers per bus.

Do not use public transit if you are feeling unwell, or you have travelled outside Canada within the past 14 days. Administration offices are closed to the public.

Guelph Transit changing service to slow the spread of coronavirus (updated March 26)

Mobility service hours

  • Monday to Friday: 8 a.m. to 9 p.m.
  • Saturday: 8 a.m. to 7 p.m.
  • Sunday: 9 a.m. to 3 p.m.

Mobility service users will be screened; many customers are older adults who may be more at risk of severe illness.

Parking

We are not enforcing overnight on-street parking restrictions or time limits, including the City’s 48-hour parking restriction. You do not need to pay for metered parking spaces. Please use municipal parking lots and the hospital parking lot to free up short-term on-street parking spaces.

The City has waived parking permit fees for April.

Parking is monitored and enforced for safety. Don’t park in front of fire hydrants, private driveways or in fire and emergency routes.

Please report parking safety violations 

Property taxes

We are still working on a long-term plan, but for the month of April, the City is waiving late fines and interest on property taxes. To defer your pre-authorized tax payments please email tax@guelph.ca

Recreation programs, facility rentals and refunds

If you registered for programs or classes, rented a sports field, booked a picnic shelter or reserved any other recreation facility before July 6, 2020, you will receive a credit or refund.

If you have a credit card number on file with the City of Guelph, you will automatically receive a refund for the classes we have to cancel. Refunds may take up to three weeks to appear on your account.

Check your RecEnroll account or add your credit card number

For more information about recreation program credits and refunds please email  recreation@guelph.ca or call 519-837-5699.

Water and wastewater

Drinking water and sewage treatment is unaffected; the City’s water meter replacement program is postponed

Volunteering during COVID-19

The City isn’t recruiting volunteers currently, because we want you to stay home, stay healthy, and slow the spread of the Coronavirus.

The People Information Network is the best place to connect with organizations looking for volunteers to help out during COVID-19. Subscribe to weekly updates follow them on FacebookInstagramLinkedIn or Twitter or call 519-821-0632 for current opportunities.

Support people and families

Emergency childcare for front-line workers

The County of Wellington is working in partnership with the Ministry of Education to provide free licensed child care for healthcare and other frontline workers during the COVID-19 pandemic.

Apply for emergency childcare for frontline workers

Financial support for food, rent, childcare

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing.

To apply, visit wellingtoncounty.ca, apply for Ontario Works online or call 519-837-6274.

Support for seniors, mortgage payments, income taxes and more

Canada’s COVID-19 Economic Response Plan includes updated employment insurance benefits, mortgage support, income tax flexibility, and the new Canada Emergency Response Benefit.

Support for people facing unemployment or unable to work

The new Canada Emergency Response Benefit will provide a taxable benefit of $2,000 a month for up to 4 months.

Learn more and apply for the Canada Emergency Response Benefit

Support for homeless, food insecure

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Please contact the County of Wellington 519-837-6274 with any questions about social housing or emergency housing.

Provincial and Federal contacts

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Support for businesses

Government of Canada

Resources for Canadian Businesses offers Temporary Business Wage Subsidy, work sharing options, tax deferrals, loans, and mortgage deferrals.

Please contact Guelph’s Member of Parliament, Lloyd Longfield if you have questions about programs and resources offered by the Government of Canada.

Government of Ontario

Essential workplaces

Read the list of essential workplaces in response to COVID-19. If you have questions about impacts to your business or employment, call the Stop the Spread Business Information Line at 1-888-444-3659.

Affordable energy, Employer Health Tax exemption

Ontario’s Action Plan: Responding to COVID-19, including time-of-use pricing and other energy affordability measures, and a temporary increase to the Employer Health Tax exemption.

Please contact Guelph’s Member of Provincial Parliament, Mike Schreiner if you have questions about programs and resources provided by the Province of Ontario.

Guelph Wellington business support

Please contact the City of Guelph’s Economic Development department if you have general questions or require business support. Get updates in the Mind Your Business e-newsletter, or follow Invest In Guelph on  Facebook or Twitter.

Can your business help respond to Coronavirus (COVID-19)?

Next Generation Manufacturing (NGen) Canada

$50 million in Supercluster funding to support companies as they rapidly respond to the COVID-19 pandemic by building a Canadian supply of essential equipment, products, and therapeutics.

Learn more and apply for NGen funding

Challenges Procurement Program

  1. The COVID-19 Challenges Procurement Program: NRC Industrial Research Assistance Program and Innovative Solutions Canada
    Health Agency of Canada and Health Canada will establish several challenges corresponding to needs of health providers to deal with COVID-19.
  2. The Pandemic Response Challenge Program: National Research Council of Canada
    Creating dedicated teams to address challenges in the areas of greatest research and development need in the fight against COVID-19.
  3. Biomanufacturing capacity at Royalmount: NRC Human Health Therapeutics Research Centre
    This initiative will result in a good manufacturing practices platform to develop and scale up COVID-19 Canadian vaccine and therapy candidates.

Learn more about the Challenges Procurement Program

Ontario Together Fund $50 million

The Ontario Together Fund will help companies retool, build capacity or adopt the technological changes needed to produce supplies and equipment for hospitals, long-term care homes and other critical public services.

Learn more and apply for Ontario Together funding Ontario Together: help fight the Coronavirus

Media contact

Tara Sprigg, General Manager
Corporate Communications and Customer Service
519-822-1260 extension 2610
Mobile: 519-829-0981
tara.sprigg@guelph.ca