City shares Solid Waste Resources business service review final report

Final recommendations support continuous improvement

Guelph, Ont., May 17, 2018 – The final report for the Solid Waste Resources business service review will be presented to Council on Monday, May 28 at 6:30 p.m.

The report details eleven recommendations for Guelph’s Solid Waste Resources division along with supporting information and data.

The recommendations fall into four categories of continuous improvement:

  1. Operational and service enhancements including:
    • Expansion of leaf and yard waste collection
    • Expansion of multi-residential waste collection
    • Extending the lifecycle of waste collection trucks
    • Optimizing hours of operation at the Public Drop-off
    • Implementing the Simcoe transition strategy at the Material Recovery Facility
    • Creating a financial reserve for Solid Waste Resources
  2. Staff training and engagement including:
    • Increasing financial analysis resources and skills within the division
    • Increasing process engineering and project management skills within the division
    • Formalizing and expanding the Material Recovery Facility blitz team, which finds innovative ways to improve performance and increase revenue
  3. Solid Waste Management Master Plan update improvements including:
    • Validating and improving the waste diversion rate, and developing a long-term growth forecasting model
  4. Legislative changes including:
    • Monitoring and preparing for the upcoming proposed amendments to the Blue Box Program in Ontario

“When implemented, the business service review recommendations will improve our financial viability, empower and develop staff, and help us provide more efficient services, all while increasing service levels in areas where our customers have told us there’s a need—specifically multi-residential, and leaf and yard waste collection,” explains Scott Stewart, Deputy Chief Administrative Officer of Infrastructure, Development and Enterprise Services. “Overall, the solid waste service review moves us forward on the path of continuous improvement and service enhancement; a win-win for City staff and the Guelph community.”

Many of the recommendations support work already underway at Solid Waste Resources, or planned work that has not been put into action yet due to budget or other resource constraints.

“I want to thank all our staff at Solid Waste and staff who were involved in the business service review,” says Cam Walsh, division manager with Solid Waste Resources. “I look forward to implementing the review recommendations with my team over the coming years.”

Implementation of some of the recommendations is expected to create financial efficiencies while others will require up-front financial investment. Pending Council’s approval, staff will work through established processes, such as the budget process, to develop funding plans for this work.

Speak at the meeting or provide written comments

Members of the public and other stakeholders are encouraged to participate in the Council meeting by speaking as delegates or providing written comments. Those wishing to speak to City Council on May 28 must contact the City Clerk’s Office at 519-837-5603 or email [email protected] no later than Friday, May 25 at 10 a.m. to register as a delegation. For those who prefer to comment in writing, written comments must be submitted no later than Friday, May 25 at 10 a.m.


Media contact

Scott Stewart, Chief Administrative Officer
City of Guelph
519-822-1260 extension 3445
[email protected]