Statement from the City Clerk’s Office

January 8, 2018

Last February, the City of Guelph issued a statement to inform the public of the inadvertent disclosure of personal information to a third party. Those files were later returned to the City and did not become part of any public record.

My office has reviewed these files to determine who was affected so that the City can notify them directly. Today the City contacted 2,551 individuals by letter, phone or email to let them know some of their personal information was disclosed. The majority of those affected are City of Guelph employees. One hundred eighty-two of those affected are members of the public.

The City of Guelph takes our commitment to the protection of personal information very seriously. Since the disclosure, we have carefully reviewed our processes and practices, and have made changes to ensure the protection of personal privacy. We deeply regret this incident took place and apologize again for the error.

Stephen O’Brien
City Clerk


Timeline for receiving notice

Letters to members of the public were mailed from City Hall today, Monday, January 8. It may take up to a few weeks for these letters to reach those affected. If you do not receive a letter by the end of January, please be assured your personal information was not involved.

Letters specify who to contact should you wish to discuss the matter.


Media contact

Alison Springate, Communications Officer
Corporate Communications
City of Guelph
519-822-1260 extension 2252