The City has completed the consultation portion of the billing exemption study. This study is part of the City’s ongoing water and wastewater rate review.
Some exemptions being explored include:
- high water bill forgiveness,
- cost relief for water volumes consumed/evaporated by customer end uses, and
- terms for approval and/or billing of water-only or wastewater-only customer accounts.
The City completed both residential and business (Industrial, Commercial and Institutional, or ICI) consultation. Consultation included telephone surveys, focus groups and one-on-one interviews.
The final reports for the consultation work are now available.