Billing exemptions study: final consultation reports

The City has completed the consultation portion of the billing exemption study. This study is part of the City’s ongoing water and wastewater rate review.

Some exemptions being explored include:

  • high water bill forgiveness,
  • cost relief for water volumes consumed/evaporated by customer end uses, and
  • terms for approval and/or billing of water-only or wastewater-only customer accounts.

The City completed both residential and business (Industrial, Commercial and Institutional, or ICI) consultation. Consultation included telephone surveys, focus groups and one-on-one interviews.

The final reports for the consultation work are now available.

Residential consultation report (conducted by Metroline) [PDF 2MB]

ICI consultation report (conducted by DFA Infrastructure Internation Inc.) [PDF 2MB]

Peer municipal comparators report (completed by BMA Management Consulting Inc.) [PDF 1MB]