Citizen survey begins tomorrow

Visit guelph.ca/haveyoursay to complete the online version of the City’s citizen survey

Guelph, Ont., July 7, 2017–Starting tomorrow, July 8, the City of Guelph is calling citizens to ask their opinions about quality of life in the city and satisfaction with municipal services.

The City of Guelph has engaged Ipsos Public Affairs to design and conduct a survey of 600 randomly-selected residents. Findings will help the City improve services, communication and engagement.

The citizen survey is designed to measure:

  • citizen satisfaction with programs and services;
  • satisfaction with decision-making and priority-setting;
  • perceptions and expectations of customer service, communication and engagement; and
  • perceptions of quality of life.

Conducting citizen satisfaction research is a best practice and is aligned with Guelph’s Corporate Administrative Plan. The City’s Citizens First Round Table was instrumental in bringing the survey to fruition. The Round Table is comprised of City employees who explore issues related to citizen service in order to design better services and policy.

Citizens who aren’t contacted by phone can take the survey at  guelph.ca/haveyoursay.

The City of Guelph will share the survey findings on guelph.ca in the fall.

Resources

Media Contact

Jennifer Smith, Manager, Corporate and Community Strategic Initiatives
City of Guelph
519-822-1260 extension 2120
Jennifer.smith@guelph.ca