City improves online access to more than 40 services

Visit “I want to” at to access City’s most popular online services

Guelph, Ont., Thursday, December 15, 2016 – Today, the City of Guelph introduced a new way to access its most popular digital services and released two new online tools.

In January, 2016, the City asked Guelph citizens what online services would make their lives or businesses better. Of the 44 ideas that citizens contributed, the following were selected based on feasibility, departmental readiness and cost.

I want to: A central hub to find more than 40 of the City’s most popular online services. The services listed will change each season based on what’s new and used the most. “I want to” is available on the homepage of

Waste reminder: This tool sends text messages, phone calls or emails to remind  citizens what waste carts to put out at the curb on their collection day. It can be found at

Council search: This tool helps citizens, City employees and councillors easily find information on City Council decisions, votes and meeting minutes.

Parks maintenance tracker: An interactive map to let people know when their neighbourhood park was last maintained and when the grass is scheduled to be cut again. This service will launch in the spring of 2017.

“The addition of “I want to” to and three new online tools are part of the City’s ongoing commitment to providing residents a great customer service experience,” said Andy Best, the City’s service design and innovation advisor.

Guelph residents will continue to see new digital services released throughout 2017-18 and are encouraged to submit their ideas for new digital services that will make their lives easier.


Media Contact

Andy Best, Advisor, Service Design and Innovation
Office of the Chief Administrative Officer
519-822-1260 extension 3418