City experiencing electronic system outage

UPDATE: December 2, 2016 – The City’s payment, program registration and overnight parking exemption systems are back up and running today.

The City apologizes for yesterday’s inconvenience, and thanks residents and patrons for their patience.


Guelph, Ont., December 1, 2016 – Today’s electronic system outage is affecting some City services; however, staff is working to get all systems up and running as soon as possible.

The payment, registration and overnight parking exemption systems are currently not available.

Residents looking to make payments or purchases can pay with cash or cheque. The City is not able to accept debit or credit payments at this time. Currently, the River Run Centre box office is unaffected by this outage.

In addition, the City’s program registration system is currently down. Residents will not be able to sign-up for programs online or over the phone until further notice.

If residents require an on street overnight parking exemption tonight, please call 519-837-2529 before midnight or 519-836-7275 after midnight instead of using the online form. Please leave a message with your name, parking address, and licence plate number.

The City will continue to update the community through Twitter, Facebook and its website,