On July 5, 2016, City staff presented the Integrated Operational Review annual report.
The review is intended to make it easier to do business with City Hall, particularly with respect to planning and development applications.
The 2016 annual report describes our accomplishments so far, outlines next steps, and emphasizes the need to continue modernizing the City’s approach to planning and development applications.
- Most recommendations from the review are complete, or will be completed this year
- Now, the development community and the community at large will start to see the improvements we’ve made
- We’ll continue focusing on customer service and continuous improvement, even after the review is complete.