COVID19 City Employee Q and A June 30City Holler COVID-19 SpecialEdition May, 2020Using a City computer with VPNIf you are using a City computer: you can access everything through the virtual private network (VPN). Ensure you’re connected to the internet before you log in. Once you log in you should then automatically connect to the VPN.Using your personal computer using HorizonIf you are using a personal computer, you can use Horizon to access all City services.Open your browser, go to https://remoteapps.guelph.ca/,Enter “city\username” and your city password to log in.If you are having trouble with either option, call 519-822-1260 extension 2499. Our IT service team is working hard to get everyone connected and there may be a wait time for support.How to forward your phoneThe CISCO system will send any voicemails you get to your email as usual. You can allow calls to come into your regular extension and respond to voicemails, or you can remotely forward your desk phone to a mobile or home phone number.From Jabber: Click the small icon of the phone on the bottom left of your main Jabber window. Choose Forward calls to, New number, and enter your phone number starting with a 9 and the 1 if it is long-distance from Guelph.From Horizon: To forward your phone, go to https://cog-cucm1/ucmuser/. If you see a web safety message, just choose to proceed to the site. Login using your Windows login information (username and password).Under the Phones tab choose Call Forwarding, check Forward all calls to and enter the phone number you wish to forward calls to starting with 9 (to dial out) and 1 if the call is long distance from Guelph. To turn call forwarding off, simply uncheck the Forward all calls box.Please update your voicemail and email auto-repliesIf you are working at home or at a City facilityEmailDo not use an auto-reply or out of office alert; answer your emails as you normally would.VoicemailForward your office extension to your mobile/home phone, or call in to check your messages on a regular basis.—Hello, you’ve reached <NAME> in <DEPARTMENT>I am working today, but not able to take your call.All City administration offices are closed to the public to slow the spread of COVID-19, but please leave me a message and I will return your call as soon as possible.Visit guelph.ca for online services and updates or call 519-822-1260.If you are not working (sick, vacation, personal day, etc.)EmailPlease use auto-replies/out of office alerts to respond to emails from inside and outside the organization.—Thank you for your email.I am away from the office and not able to reply to your email.If this is an urgent matter, please contact <NAME> <EMAIL><PHONE>.All City administration offices are closed to the public to help slow the spread of COVID-19, but many City employees continue delivering critical services. They are returning phone calls and emails, but may be delayed. Thank you for your patience.Visit guelph.ca/covid19 for updates about City services. Follow us on Facebook or Twitter using #COVID19Guelph .Please visit wdgpublichealth.ca if you have questions about the coronavirus.VoicemailRecord a voicemail message and include a return date if possible.—Hello and thank you for your call.I am away from the office and not able to return your call.If this is an urgent matter, please contact <NAME><PHONE>.All City administration offices are closed to the public to slow the spread of COVID-19, but many City employees continue delivering critical services. They are returning phone calls and emails, but may be delayed. Thank you for your patience.Visit guelph.ca for online services, and updates or call 519-822-1260.Need more IT help?Our IT service team is working hard to get everyone connected and there may be a wait time for support. If you need help visit the virtual IT Service Desk, email 2499@guelph.ca or call 519-822-1260 extension 2499.
