Tag Archives: frozen water

City urges homeowners to protect household pipes from freezing

Over a dozen reports of frozen pipes in Guelph homes following recent cold temperatures Guelph, ON, February 16, 2016—The City received about a dozen reports of frozen water pipes after temperatures dropped over the Family Day long weekend. All reports were related to internal plumbing issues. As identified in the City’s approved Frozen Water Pipes Policy, internal plumbing is the responsibility of the homeowner. The City reminds homeowners to take preventive action to protect household pipes, especially with the colder overnight temperatures. “We’ve had mild winter temperatures up until the weekend so the risk of frozen pipes may have caught people by surprise,” remarked Wayne Galliher, Manager of Technical Services for the City’s Water Services department. “All of the calls we received were related to frozen… Continue reading City urges homeowners to protect household pipes from freezing

City may seek financial assistance from Province for frozen pipes

Guelph, ON, May 4, 2015—The City is seeking Council’s approval to request funding from the Ontario Disaster Relief Assistance Program after frozen underground pipes affected water service to 376 customers in Guelph. Staff will bring the request to Council at its meeting May 11 . This winter’s frozen pipe emergency was the largest since 1993 when almost 400 customers were affected. In 2014, 85 customers were affected by frozen pipes. “This event was unprecedented—not only the number of people affected, but the speed at which the reports came in,” said Peter Busatto, Water Services plant manager. “After the cold snap on the Family Day long weekend, we had an influx of calls and were quickly thrown into an emergency response to ensure people had access… Continue reading City may seek financial assistance from Province for frozen pipes

Risk of freezing has passed, City says to turn off the taps

Warmer temperatures are starting to thaw frozen pipes Guelph, ON, April 9, 2015—The City is advising residents who were asked to run a tap to prevent  frozen pipes that these taps can now be turned off. Seasonal temperatures, regularly above freezing, mean pipes are no longer at risk of freezing or refreezing. “Spring finally seems to be here and we’re seeing frozen pipes starting to thaw,” said Peter Busatto, Water Services plant manager. “Not everyone will thaw quickly; frost thaws in the ground more quickly from the top down, and a few pipes may not thaw until the end of April.” More than 100 customers affected by frozen pipes have thawed and are back on regular water service. Customers still affected by frozen pipes continue… Continue reading Risk of freezing has passed, City says to turn off the taps

City asks people with temporary water services to prepare for sub-zero temperatures

Guelph, ON, March 18, 2015—The City is advising the 257 households and businesses with temporary water services to keep the cold water tap running as instructed when their line was set up in order to prevent the lines from freezing in sub-zero temperatures. “We’re preparing for another cold snap in the days ahead. We don’t think we’ll see more City pipes freeze, but the temporary lines between properties might.” said Peter Busatto, the City’s Water Services plant manager. Temporary lines may freeze as temperatures drop this week All temporary water services should be left in place with a cold water tap running at all times until they are removed by the City. During the day, a stream about the width of a pencil is recommended.… Continue reading City asks people with temporary water services to prepare for sub-zero temperatures

Guelph prepares for spring thaw, watermain breaks

Guelph, ON, March 13, 2015—Guelph is down to 41 properties without running water. The City has installed more 235 temporary service lines, crews are scheduled to install at least 10 more today and some pipes are starting to thaw on their own with the warmer weather. The City is still delivering water to critical care customers and scheduling service for all remaining properties without water. Anyone with frozen pipes can get vouchers to buy drinking water, use the showers at our recreation centres, and have free use of laundromats. People using temporary water services are reminded to use bottled water for drinking and cooking.  Temporary water service can be used for cleaning, flushing toilets and other needs. Responding to watermain breaks Guelph has seen some… Continue reading Guelph prepares for spring thaw, watermain breaks

Water service repairs on Wyndham Street Sunday March 15

Water will be shut off between 9 a.m. and noon After working in the area on Wednesday, March 11, the City is planning more in-depth repairs to underground water services along Wyndham Street between Quebec Street and Woolwich Street. What is happening on Wyndham Street Due to record cold and consistently low overnight temperatures, the City has been managing several cases of frozen water services this winter. On Wyndham Street crews will disconnect some water service lines to prevent further damage to the pipes and watermains. Outages and pressure changes expected from 7 a.m. to noon on Sunday, March 15. In April, crews will return and permanently replace water services at this location. For more information Water Services Department 519-837-5627 waterservices@guelph.ca After-hours emergencies: 1-866-630-9242 Get… Continue reading Water service repairs on Wyndham Street Sunday March 15

Water service repairs on Wyndham Street Wednesday March 11

The City is performing water service repairs at the corner of Wyndham and Quebec Street on Wednesday, March 11. Temporary water services will be maintained and downtown businesses will be open and accessible during the work. What’s happening on Wyndham Street? Due to record cold and consistently low overnight temperatures, the City has been managing several cases of frozen water services this winter. On Wyndham Street crews will disconnect some water service lines to prevent further damage to the pipes and watermains. In April, crews will return and permanently replace water services at this location. For more information Water Services Department 519-837-5627 waterservices@guelph.ca After-hours emergencies: 1-866-630-9242

Water is running for another 91 customers in Guelph

Weekend work and warmer weather helping restore water services Guelph, ON, March 9, 2015—Over the weekend, the number of properties without running water was reduced to 161. Crews have installed 171 temporary water service lines to date, and will continue installing temporary lines this week. Temporary water services are not for drinking or cooking and the City continues to provide affected customers with vouchers to purchase bottled water, as well as free access to laundromats and to showers at the Victoria Road Recreation Centre and West End Community Centre. “More pipes may thaw as above-ground temperatures increase, but some may stay frozen until the frost is out of the ground this spring,” said Peter Busatto, general manager of Guelph’s Water Services department. “We ask anyone… Continue reading Water is running for another 91 customers in Guelph

Temporary water service installed at 80 properties

Guelph, ON, March 6, 2014—The number of properties without any running water is down to 237 in Guelph. Temporary lines have been installed at 80 properties, 24 more installations are scheduled today and crews plan to install about 70 more over the weekend. The City has advised people with thawed services to run a small amount of water to prevent re-freezing. Property owners should not run water unless the City advises them to do so. Temporary water services are not for drinking or cooking and the City continues to provide gift cards for people to purchase bottled water, as well as free use of laundromats and free use of showers at the Victoria Road Recreations Centre and West End Community Centre. The City is asking… Continue reading Temporary water service installed at 80 properties

City installing temporary water services

Residents asked to check on neighbours and help keep City phone lines open Guelph, ON, March 4, 2015—Almost 400 customers in Guelph have a frozen water service. The City has installed 42 temporary water lines, and will install more than 100 more by the end of the weekend. More than 200 properties have enrolled in the City’s frozen water assistance program. “We are prioritizing temporary line installations. People who need water for medical conditions and other critical care customers are our first priority and all of those cases will be addressed by the end of today,” said Peter Busatto, general manager of the City’s Water Services department. “For residential properties, we’re scheduling those who have been without running water the longest first, and we’re prioritizing… Continue reading City installing temporary water services

146 properties enrolled in frozen water assistance program

Guelph, ON, March 2, 2015—Extreme cold temperatures continue to affect water services throughout Guelph. One hundred and forty-six customers currently without running water are enrolled in the City’s frozen water assistance program. The program provides gift cards for local grocery stores so people can purchase bottled water for drinking and cooking, and no charge access to shower at the City’s recreation facilities, and to laundromats. The City is also delivering water to its more vulnerable customers, i.e. those with mobility issues. “Our first priority is to make sure people have clean water for drinking and cooking,” said Peter Busatto, general manager of the City’s Water Services department. “People have also told us they’re getting help from friends, family and neighbours, and we’re grateful to everyone… Continue reading 146 properties enrolled in frozen water assistance program

City asks residents and businesses to protect indoor plumbing

Guelph, ON, February 24, 2015—Ongoing extreme cold temperatures are causing both City–owned water services and household plumbing to freeze. The City has installed approximately 30 temporary water lines since the beginning of February. Unlike last year’s problems with frozen City–owned water services, private household plumbing is a more common problem this year, especially where uninsulated household pipes are exposed to cold temperatures such as in cellars and basements. “This year we’re getting as many calls about pipes freezing inside people’s homes as we are about frozen City services. We’re working as fast as we can to ensure all customers have access to water,” said Peter Busatto, general manager of the City’s Water Services department. “People can protect their household plumbing by keeping pipes warm and… Continue reading City asks residents and businesses to protect indoor plumbing