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Council approves Frozen Water Pipe Policy

City encourages residents to prepare for winter Guelph, ON, November 24, 2015—City Council approved a policy for frozen water pipes at last night’s Council meeting. The Frozen Water Pipe Policy was developed by staff following last winter’s unforeseen issues with frozen pipes when 376 customers were affected. In a typical year, less than twenty customers are affected by this issue. “The new policy identifies the response actions and  service the City will provide for customers with frozen pipes,” said Wayne Galliher, Manager of Technical Services. “Last winter we quickly developed and continued to adjust support resources in response to the record numbers of frozen water pipe reports we received. We have improved, clarified and formalized the support options through the policy, which will form our… Continue reading Council approves Frozen Water Pipe Policy