Pay your parking by phone

Pay-by-phone is a fast and easy way to start and extend parking payments by a mobile phone application or logging in online.

This new payment option will be available the week of November 23 at these parking lots:

  • Wyndham Street
  • Macdonell Street

How to pay by smartphone

  1. download the MacKay Pay application from the App Store™ or Google Play™ or go to and create your account
  2. enter the zone number of the parking lot
  3. enter your licence plate number, length of stay and credit card payment

Step-by-step instructions and the zone number are available in each parking lot.

Parking lot zone numbers

  • Macdonell Street: Zone 3052
  • Wyndham Street: Zone 3050


A 40 cent fee applies for starting a pay-by-phone parking session, in addition to the regular hourly parking rate. The fee doesn’t apply to extend your existing parking session.

Text reminder

You will receive a text message reminder five minutes before your parking session expires.

Frequently Asked Questions

How will a Bylaw Enforcement Officer know if I’ve paid by phone?

Bylaw Enforcement Officers have an up-to-date list of paid vehicles at each lot.

Can I pay for my parking in advance?

Yes, any time after 6 p.m. for the next day.

Can I get a receipt?

Yes. A list of all your parking payments is available by logging into your Mackay Pay account. Alternatively, you can select the email receipt option with each individual transaction.

Do text message reminders cost extra?

No. (Additional charges may apply depending on your mobile phone plan. You can call your service provider if you’re unsure.)

For more information

Parking office
519-822-1260 extension 2888