Mobility Services vehicles
Each mobility services vehicle is equipped with seat belts and wheelchair restraint systems. For the safety of all our passengers, passengers must wear seat belts and use the passenger restraint systems provided.
Mobility Services vehicles are able to accommodate wheelchairs and scooters that are no wider than 86.36 centimetres (34 inches) and no longer than 101.6 centimetres (40 inches). Our vehicles will not be able to accommodate anything larger. Wheelchair lift/ramps can accommodate a maximum of 273 kilograms (600 pounds). Therefore the combined weight of the passenger and wheelchair/scooter must not exceed 273 kilograms (600 pounds).
Mobility Services will, at times, use a taxi to assist us in the delivery of our service. Mobility Services will notify passengers if their service will be provided by a taxi service, rather than by a Mobility Services vehicle. If a passenger schedules service directly with the taxi, the passenger will be responsible for paying the full cost of the fare as shown on the taxi metre.
Wheelchairs and scooters must be in good condition. To ensure the safety of the driver and of all passengers, Mobility Services will not provide transportation to passengers using wheelchairs or scooters that are not in good condition.
Please note that in order to protect the safety of all riders, passengers in scooters will be required to transfer from the scooter to a seat in the van. If the scooter cannot be safely loaded and secured, the scooter cannot be transported.