Register for Mobility Services

Eligibility

To be eligible for Mobility Services, applicants must meet one of the following criteria:

  • be physically unable to climb/descend steps of a conventional transit vehicle; or
  • be physically unable to walk a distance of 175 metres.

This person may be eligible for Mobility Services on a temporary basis if they have a temporary disability (i.e. fractured limbs). Mobility Services is also available during winter months (November 15-March 15) if an individual is:

  • Blind or has partial vision; or
  • is unable to walk 175 metres as a result of weather conditions (ice, extreme cold, snow).

How to register

To register for Mobility Services, applicants are required to complete an application form. Applications can be faxed to 519-822-5549 or mailed to Guelph Transit Mobility Services, 170 Watson Road South, Guelph, ON N1L 1C1. Applications will be reviewed on a monthly basis.

If an applicant is approved for service, a letter will be mailed to the address on file, which provides them their registration number, along with an information package providing details on Mobility Services.

If an applicant is denied service, a letter detailing the reason for denial and the options for available to them to apply will be mailed to the address on file.

261 KBMobility Services Application Form

Visitors

A visitor to Guelph may register with Guelph Transit Mobility Services for a maximum of four months. Prior to booking a trip with Guelph Transit Mobility Services, a visitor must provide proof of eligibility to another specialized transit service, such as:

  • A note from a physician;
  • A copy of their approved application from their current specialized transit services provider; or
  • A letter confirming current registration from their current specialized transit services provider.

Once this information is provided to Mobility Services, it may take up to 48 hours to process the approval for service and issue a temporary registration number. Applicants can contact Mobility Services directly to inquire as to their application status. Approval notification will also be mailed to the address on file, which provides them their registration number, along with an information package providing details on Mobility Services.

Collection and use of information

Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) is collected under the authority of the Municipal Act, 2001, and in accordance with the provisions of MFIPPA. Personal information on this form will be used for the purpose of determining eligibility for the Mobility door-to-door service as to ensure the adequate resources are provided at the time of service. For more information regarding the Mobility program and your eligibility please contact the Supervisor of Mobility, at 519-822-1811 extension 3469 or mobility.transit@guelph.ca

If you have questions about this collection; use, and disclosure of this information, contact the City of Guelph’s Access, Privacy and Records Specialist at 519-822-1260 extension 2349 or privacy@guelph.ca.