Guelph Transit offers a unique service that will assist you with your transportation needs within the city. The Community Bus is a conventional sized bus that can serve passengers using mobility devices as well as those without.
Community bus provides service where passengers are able to flag the Community Bus along its routing when standing both at a bus stop and not at a bus stop. This means, if it is a safe location to stop the bus, an operator will pick up passengers to board their bus throughout the route who flag them down as they approach.
In addition, passengers are allowed to request a stop at existing bus stops or locations along the routing of the Community Bus. If you are requesting a stop that is not located at a bus stop, ensure that you speak to your operator prior to your stop request so that the operator is aware of where to stop for you. If you wait to inform your operator too close to your stop request, they may not be able to stop there in time if it is not an existing bus stop location.
Service is available Monday to Saturday, 8:30 a.m. to 4:30 p.m.
Effective January 7, 2018
Effective September 3, 2017
Check this section regularly for news and information on service detours and other important events or issues that may affect your commute.
Route 13 and Community Bus North detour: June 16 to 29, 2018
June 16, 2018-June 29, 2018
Rules and regulations
Guelph Transit is committed to upholding all aspects of the Ontario Human Rights Code.
Guelph Transit serves a multi-racial, multi-cultural and multi-linguistic city that encompasses people from every religion, race, and place of origin. Guelph Transit will ensure that every person receives equal treatment in receipt of its services without discrimination due to race, religion, place of origin, age, sex, sexual orientation, disability, or marital or family status.
Guelph Transit recognizes and values the diversity of its riders and employees by striving to show everyone the respect they deserve. For more information, please contact Guelph Transit or the Ontario Human Rights Commission.
Guelph Transit Operators are responsible for the operation of the bus and administering the rules and regulations that ensure a safe and comfortable ride for all passengers:
- Passengers must be able to board and disembark without assistance from the bus operator.
- No food or drink is permitted on buses
- No skis, toboggans, snowboards, wagons or bikes are permitted on buses
- No playing radios unless using headphones
- No swearing or use of profane or discriminatory language
- No pets (unless in a small pet carrier) are permitted on buses. Service Animals are permitted on buses.
- No smoking is permitted on buses or in shelters in accordance with City of Guelph by-laws
- Shoes and shirts must be worn at all times on the bus. Inline skates cannot be worn on the bus.
Guide dogs and service animals are permitted on Guelph Transit vehicles. When it is not readily apparent (can’t easily and clearly be seen) that an animal is a service animal, a letter from a physician or nurse confirming that the person requires that animal for reasons relating to their disability, must be presented to the driver when boarding a Guelph Transit vehicle. All other animals, not classified as a guide dog or service animal, must be secured in a small enclosed pet carrier that can fit between the seats.
Transportation of articles
Transportation of bulk items will be at the operator’s discretion. Passengers, or their attendants or companions, may carry groceries and parcels on the conventional bus, but the drivers are not required to provide assistance. Firearms, offensive or prohibited weapons, chemicals, toxic substances and flammables are not permitted on Guelph Transit vehicles. Parcels and personal items must be kept clear of the aisles.
Items that are too large or heavy for a passenger to bring on board without assistance (from the operator) or interfere with the aisle are not allowed on conventional vehicles. You may be asked by the operator to fold the item if it is too large or there is not enough room on board.
Strollers, buggies and carts
- Strollers, buggies and carts are permitted
- It is the responsibility of the passenger to ensure that their stroller, buggy or cart does not interfere with the safety or comfort of another passenger and that the aisle is kept clear. Passengers must also ensure they are in the care and control of their stroller, buggy or cart at all times.
- If a stroller is too large to fit safely out of the aisle way, or if a passenger has too many items hanging from the stroller, they will not be allowed to board the bus.
- An oversize stroller is anything larger than a single stroller and includes jogging strollers.
- Passengers travelling with a stroller, buggy or cart must be able to board and disembark without assistance from the Community Bus operator.
- Passengers travelling with a stroller, buggy or cart should have the stroller, buggy or cart lengthwise against the side of the vehicle if necessary to avoid any interference with the aisle and comfort of other passengers.