Quality Assurance Coordinator, Water Services (Temporary for up to 12 months)

The City of Guelph is a vibrant community with over 120,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto.  Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life – all good reasons to consider a career in this beautiful city.

Job Summary:

This temporary position is responsible for implementation and coordination of the requirements of the Municipal Drinking Water License including the Operational Plan and Drinking Water Quality Management Standard (DWQMS) accreditation within the Water Services Division. This position is required to administer the DWQMS program by ensuring processes and procedures are established and maintained, by updating top management with respect to performance and needs for improvements, and by ensuring all DWQMS documents are up-to-date. This includes leading the Water Services internal and external DWQMS audits. Reporting to the Manager of Technical Services, and guided by the goals and objectives of the City of Guelph Strategic Plan and committed to the Corporate Values of integrity, excellence and wellness, the candidate will support water services and aid in the achievement of the community vision – to be the city that makes a difference.


  • Coordinate requirements of Water Services’ Municipal Drinking Water Licence, especially related to Operational Plan updates and Drinking Water Quality Management Standard (DWQMS) accreditation.
  • Administer the QMS by ensuring processes and procedures are established and maintained.
  • Regularly report to top management on the performance of the QMS and any need for improvement.
  • Ensure that current versions of documents required by the QMS are used at all times.
  • Ensure all levels of staff are aware of all applicable legislative and regulatory requirements that pertain to their duties for the operation of the drinking water system.
  • Promote awareness of the QMS throughout Water Services and conduct QMS orientation with new employees.
  • Oversee document and records control processes and procedures. Promote conformance to these and to Guelph’s Records and Information Management Strategy.
  • Facilitate the annual risk assessment update with top management and technical staff.
  • Lead emergency management activities related to annual emergency response training and testing; and any department-level emergency operations centre activations.
  • Act as Lead Auditor for annual internal audits, including development of the internal audit plan, implementation of the audit plan and completion of the internal audit report.
  • Lead updates to Water Services’ Annual & Summary Reports (6-month and full annual versions) in collaboration with all technical colleagues. Organize Management Reviews twice annually.
  • Facilitate Compliance and Continual Improvement Team updates in the Continual Improvement Report (CIR) database. Log new CIR’s issued from MOECC inspections, emergency debrief sessions, internal or external audits, management reviews, staff suggestions, adverse water quality incidents, or other sources.
  • Assist in the implementation of formal project documents including Project Charters, Schedules, Risk Registers, and Business Cases, amongst others, and ensures project management vigour consistent with protocols of the City’s Project Management Office and PMI.
  • Attend meetings with City staff, internal departments and external stakeholders as a representative of Guelph Water Services.
  • Responsible for writing reports and memos for customers, staff, management, and Council as well as SOP’s, technical specifications, and work instructions.
  • Other duties as assigned.


  • Experience related to the duties listed above and a post-secondary degree in Environmental Studies or a related discipline and experience in document and records management and leading and conducting internal audits. Candidates with an equivalent combination of education and experience may be considered.
  • Knowledge of quality and/or environmental management systems.
  • Knowledge of the legislative requirements for drinking water systems in Ontario.
  • Ability to conduct research, provide analysis and make recommendations.
  • Excellent analytical, problem solving and decision-making skills.
  • Ability to set priorities, manage time and comply with deadlines under pressure.
  • Ability to work independently as well as within a cross-functional team environment.
  • Knowledge of water industry and municipal and provincial regulations related to groundwater water supply and treatment, operation and maintenance and environmental compliance.
  • Excellent project management skills and the ability to manage multiple priorities.
  • Excellent oral and written communication skills with the ability to communicate with all levels of staff, stakeholders, the media and the general public.
  • Advanced skills in Microsoft Office (Word, Excel and Outlook).
  • A Lead Auditor or have Auditor Certification will be considered an asset.
  • Completion of the DWQMS Internal Auditor Course would be considered an asset.


$38.79-$48.48 (2016 rate)

How to Apply:

Qualified applicants are invited to apply using our online application system by Wednesday, March 29, 2017. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

To access the online application system, please click on the “Apply for this job” icon below. Instructions will follow.

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The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.


Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.


The City of Guelph is an equal opportunity employer.