epost

Isn’t it time your mailbox went digital?

At the City of Guelph, we’ve teamed with epost™—the digital mailbox from Canada Post that makes it easy for you to receive, manage and store your bills and other important documents online.

With epost, there’s one place, one login and one password. No more dealing with multiple websites, usernames and passwords just to manage your bills online. Best of all, with bank-grade security, epost is safe and secure.

Sign up today at epost.ca to have your bills, like phone, credit cards, hydro, Property Tax Bill, and more, delivered to your own safe, secure epost digital mailbox. You can also access epost through your financial institution where you can view your bills.

Getting started is as easy as 1, 2, 3…

  1. Visit epost.ca and create your username and password.
  2. Have your paper bills ready so you can easily access your account information.
  3. Register your bills and statements by selecting “Add a NEW bill or statement.”

One place. One login. One password. 

Sign up today at epost.ca

Frequently asked questions

The City of Guelph is pleased to provide taxpayers with the ability to receive their tax bills electronically. The City has teamed with eposttm – the digital mailbox from Canada Post that makes it easy for you to receive, manage and store your bills and other documents online.

What are eBills? 

eBills are electronic versions of paper bills that you can view and pay online through epost. When you sign up for eBilling from City of Guelph, you’ll no longer receive a paper bill in the mail.

What is epost? 

epost is Canada Post’s free bill presentment service, where you can add, pay, view and manage bills and other documents like hydro, phone, cable and credit cards, all online. You can access your electronic documents through your online banking website directly or through epost.ca

What is an epost box? 

An epost box is a secure, Internet-based virtual ’Inbox’ where you can receive, add, pay, print and manage your eBills and other important financial documents. If you have signed up to view your bills electronically via your online banking website, then you’re automatically signed up with epost: epost essentially ’powers’ the electronic bill presentment portion of your online banking website.

Why should I sign up for eBilling? 

eBilling is environmentally friendly! No more paper bills – unless, of course, you wish to print one yourself. No more clutter! You can access your current and previous bills (store up to seven years on a going forward basis) online, 24 hours a day, seven days a week. No more line ups at the bank or ATM! You can pay your bills directly online at epost or at your financial institution’s website. And regardless of where you are away on business or away for the winter, as long as you have access to the Internet, you can have access to your account.

Who can sign up for eBilling?

All City of Guelph taxpayers, both residential and business customers are welcome to join. If you have access to a computer and the Internet, you can take advantage of this easy-to-use service.

Does it cost anything to sign up? 

Your epost box is absolutely free. There is no epost set-up or service charges, nor will it cost you anything extra to receive and pay your bills online using epost.

How do I start receiving my City of Guelph tax bills online through epost? 

There are two steps. Create an electronic mailbox through epost. Simply visit epost.ca and click on the “Sign Up Now” button. If you already have an epost mailbox you can proceed to step two. Add City of Guelph as a mailer by clicking on the “Add a New Bill or Statement” button and choosing City of Guelph from the list of available mailers. You’ll be prompted to enter your roll number and customer name exactly as shown on your City of Guelph tax bill. Be sure to have a copy of your bill handy.

Can I sign up for eBilling on my financial institution’s website? 

Yes, you can sign up for eBilling through online banking websites that offer epost electronic document delivery service. Just add City of Guelph to your list of online mailers. Current epost participants are: RBC Royal Bank, CIBC, TD Canada Trust, National Bank of Canada, Laurentian Bank, Scotiabank, BMO and Mouvement des caisses Desjardins.

Will I continue to receive a paper copy of my bill through the mail? 

No. Once you’ve signed up for eBilling, you’ll no longer receive a paper bill in the mail. You can sign up for an email notification from epost that will inform you when your eBill is ready for viewing. As you’re no longer receiving a bill in the mail, you must arrange to pay your eBill online at epost or through your financial institution’s website. You may wish to sign up for our convenient Pre-Authorized Payment Option.

Are City of Guelph eBills the same as a paper bill?

Yes, the information is exactly the same. However, please note your eBill cannot be printed and then used to make a payment at a financial institution. The absence of OCR (Optical Character Recognition) coding prevents the bank from processing your payment. Of course, your eBill can be paid online at your financial institution’s website.

Can I go back to paper bills, if I do not like receiving eBills?

Yes, simply remove City of Guelph as a mailer in epost and we’ll resume sending you a paper bill in the mail

When can I expect to receive my first eBill?

Once you have activated your eBills account, you’ll receive your next bill electronically. Tax bills are generated twice yearly, end of January and end of May.

How will I know that I have a new eBill?

You can arrange for epost to send you an email notifications (to the email address of your choice) when a bill is delivered to your epost box. Once notified, you can login to your epost box at epost.ca and view your bills. If you’re concerned about missing a payment, consider taking advantage of our convenient Pre-Authorized Payment Option.

How do I view my eBills?

After you have activated your account, simply login to epost with your Username and Password to view your City of Guelph tax bill online. You can also review your previous bills, and access all the bill inserts that are mailed with our paper bills. Once you sign up for eBilling, you’ll be able to store your bills for up to seven years.

How many of my previous bills can I view and print using epost?

Once you sign up for eBilling you can access your current bill online, 24 hours a day, seven days a week. On a going forward basis, you’ll be able to store your previous bills for up to seven years.

How do I save a copy of my eBill to my computer?

To save a copy of your eBill to your computer: Click “View My eBills” in the left-hand menu to view a listing of available bills. For the bill date you wish to save, click View Details under the Detailed Bill column. A File Download box will appear giving you the option to Save your bill. Click on the Save button. You can then name the file, and save it to your computer. You’ll receive a copy of your bill in PDF format. Note: To read PDF documents, you’ll need to download and install the free Adobe Acrobat Reader.

Can I access my bill from any computer?

Yes, all that is required is Internet access. The epost website is best viewed with Internet Explorer 5.0 and higher or Netscape 7.0 or higher.

How can I pay my eBills?

You may pay your bill at epost or through your financial institution’s website. If you prefer, you can have your bill amount automatically withdrawn with City of Guelph’s Pre-Authorized Payment Option.

I’m already a Pre-Authorized Payment Option customer. Do I have to sign up again once I activate my eBills account?

No, your Pre-Authorized Payment status will not be affected by eBills. Your payments will continue to be automatically withdrawn from your account. The only change is that now, instead of receiving a paper tax bill in the mail, your tax bills will be available to view online.

Can I physically pay my eBills at my financial institution?

Your eBills cannot be printed and then used to make a payment at a financial institution. The absence of OCR (Optical Character Recognition) coding prevents the bank from processing your payment. However, your eBills can be paid online at your financial institution’s website. Or you can have your bill amount withdrawn automatically using City of Guelph ‘s convenient Pre-Authorized Payment Option.

I’m having trouble signing up. Can you help me?

Please ensure you type your name exactly as it appears on your City of Guelph tax bill . You must enter your 15-digit roll number including the four zeroes at the end. If you’re still having problems, please call the Tax Office at 519-837-5605. Our office hours are Monday to Friday, from 8:30 a.m. to 4:30 p.m.

I am having trouble adding City of Guelph as a mailer. What could be causing this?

When adding City of Guelph as a mailer, it’s important that you enter your name and roll number exactly as it appears on your City of Guelph tax bill. Please have your City of Guelph tax bill handy. Otherwise, you may receive error messages as a result. Should you continue to experience difficulty, please call the Tax office at 519-837-5605. Our office hours are Monday to Friday, from 8:30 a.m. to 4:30 p.m. Or, you can send us an email at tax@guelph.ca.

My name is incorrect on my bill. If I enter the correct spelling on my activation form, will it be corrected on future eBills?

For your own security, we cannot alter any information on your bill without your consent. Please call our Tax Office at 519-837-5605, Monday through Friday (excluding statutory holidays) from 830 a.m. to 4:30 p.m. or email us at tax@guelph.ca.

What if I think my eBill is wrong?

If you have any questions or concerns about your bill, please call our Tax Office at 519-837-5605, Monday through Friday (excluding statutory holidays) from 8:30 a.m. to 4:30 p.m. or email us at tax@guelph.ca.

How do I cancel my eBilling service?

To cancel your eBilling service, select Profile Setting, select My Mailers tab, select City of Guelph and then hit Delete. Remember, if you’ve also signed up for eBilling service at your financial institution’s website, you’ll have to cancel this service as well to resume receiving your paper bill in the mail.

How do I get more information?

Please contact the Tax Division at 519-837-5605 or tax@guelph.ca or visit www.epost.ca