The City of Guelph is pleased to provide taxpayers with an additional payment option for those interested in making their property tax payments by credit card. Taxpayers now have the option to make their property tax payments by VISA or Mastercard online or over the telephone. Property tax payments by credit card cannot be made in person at City Hall.
The City of Guelph has partnered with Paymentus Corporation to provide the convenience of making payments by credit cards. Paymentus Corporation is a third party automated bill payment service that accepts VISA or Mastercard. You can enjoy the convenience of making your payment at anytime on any day. Paymentus will charge a convenience fee for each transaction.
How do I access the service?
- Payments can be made by over the telephone by calling toll free 1 855 288-5239
- Payments can also be made online through a secure web page powered by our online bill payment partner, Paymentus Corporation
What do I need to access the service?
Taxpayers should be ready with:
- The 15 digit property tax roll number located on your tax bill
- The balance owed on your property tax bill
- Your credit card
You will enter the payment information including the 15-digit property tax roll number, credit card details and the payment amount.
You will be asked to confirm payment of a convenience fee.
You will be provided with a confirmation number if the transaction is successful.
Why is there a convenience fee?
Paymentus Corporation charges a convenience fee to use their service. The fee covers payment handling and processing charges. The fee is 1.75% of your bill payment amount. The City of Guelph does not receive any part of this convenience fee. Paymentus Corporation is an independent company providing a service for the City of Guelph.
How will my payment be confirmed?
The City of Guelph Taxation Division will receive notification of your payment. Your payment will be posted to your account within two (2) business days. For each payment, you will receive a confirmation number. We will also send you an email confirmation for your records.
For more information