Transit proposes change from 15 to 20 minute peak service

New schedule designed to improve connections and make system more reliable

GUELPH, ON, December 7, 2012 – At next Monday’s committee meeting, transit staff will recommend changing peak service from 15 to 20 minute frequency. Operations Transit and Emergency Services Committee members received a report outlining the recommendation earlier today.

The recommended change comes almost a year after the implementation of the Transit Growth Strategy which called for new routes and schedules to improve efficiency and offer better, more direct and more frequent service.

A number of factors including road construction, traffic congestion and friction and inclement weather are impacting Guelph Transit’s ability to deliver reliable service on the current schedule, particularly between the hours of 8:15-9:15 a.m. and 2-5 p.m.

“Customer service is a key focus for the City of Guelph and a priority for Guelph Transit. We recognize the current schedule is not serving the needs and expectations of the community,” Guelph Transit general manager, Michael Anders

Staff’s recommendation to switch to 20 minute peak service and continue 30 minute off-peak service is in direct response feedback from riders and operators and in the interest of improving customer service.

“20 minute peak and 30 minute off-peak service would also apply to industrial route 20 and improve service for commuters travelling in the north end of the city,” added Anders.

If approved by City Council on December 17, 20 minute peak service would come into effect on Sunday, February 3.

Since the new schedule came into effect on January 1, some riders have expressed dissatisfaction with route timing, missed transfers and connections. Data shows approximately 25 per cent of connections are missed because there is insufficient time to complete routes during peak times of day.

Despite the difficulty implementing new routes, the City and Council remain committed to the Transit Growth Strategy and its long-term vision for public transportation in Guelph. Already, the strategy has established a downtown hub connecting local, regional and national buses and trains, and enhanced Guelph’s family of mobility services.

In addition to its five-year ridership growth plan, the strategy will assess potential demand for inter-regional transit service, and protect key transportation corridors to allow higher order transit service.

For more information

Michael Anders
 General Manager 
Guelph Transit 
T 519-822-1260 x 2795 
michael.anders@guelph.ca

Learn more about Guelph’s Transit Growth Strategy